LiveLeader Subprocessors

LiveLeader (Kalibera AS) operates a chat service as a data processor on behalf of website operators, enabling customer service representatives to answer visitor questions via chat.

Customer Service Software liveleader.com
Subprocessors
3
Locations
2
Categories
3
Last scanned

3 subprocessors

Name Category Purpose Location Data processed
Amazon Web Services Cloud Infrastructure Cloud platform on which the chat service runs, and through Amazon Bedrock the artificial intelligence that generates suggested responses. Ireland All data held by the service: chat messages, contact details, survey responses, IP address and browser
Twilio PP Communications Relays the screen-sharing connection where participants cannot connect directly. Only where screen sharing is used. Ireland Screen-sharing video and the participants' network addresses, relayed in real time and not stored
Google PP Analytics Usage statistics for the separate administration interface used by customer service staff. Not part of the chat. European Union Anonymised usage events and technical data from the administration interface. No chat data
November 10, 2026
+3 added
  • + Amazon Web Services (Cloud Infrastructure)
  • + Twilio (Communications)
  • + Google (Analytics)