Doctena Subprocessors
Online booking and patient communication platform for healthcare practitioners, with teleconsultation and practice tools.
- Subprocessors
- 29
- Locations
- 4
- Categories
- 28
- Last scanned
| Name | Category | Purpose | Location | Data processed |
|---|---|---|---|---|
| Amazon Web Services ↗ | Cloud Infrastructure | Primary production hosting (compute, storage, databases) in eu-central-1 |
 European Union
|
Patient and practitioner data |
| Automat-IT | Cloud Operations | AWS reseller and DevOps partner operating Doctena's AWS environment |
European Union
|
Patient and practitioner data (via hosting environment) |
| WP Engine ↗ | Hosting | Managed WordPress hosting for some Doctena websites | US (SCCs) | Website visitor data |
| Webflow ↗ | Website Builder | Builds practitioner micro-sites (Doctena Boost) | US (SCCs) | Practitioner and website visitor data |
| Median.co ↗ | Mobile App Packaging | Builds native iOS and Android shells for the web applications |
European Union
|
Patient and practitioner data |
| Cloudflare ↗ | CDN / Security | Edge CDN, WAF, DDoS protection and DNS | Global (EU-localized) | Patient, practitioner and website visitor data |
| CloudAMQP (84codes) ↗ | Messaging | Managed RabbitMQ message broker |
European Union
|
Patient and practitioner data |
| Cloudinary ↗ | Media Management | Image and video processing, malware scanning and content delivery | EU + US (SCCs) | Uploaded images and videos from patients and practitioners |
| Mapbox ↗ | Maps | Interactive maps for practitioner location search | US (SCCs) | Website visitor and patient location search data |
| Cronofy ↗ | Calendar Sync | Calendar synchronisation with practitioner Outlook and Google calendars |
European Union
|
Practitioner calendar data |
| Whereby ↗ | Video Conferencing | End-to-end encrypted video for teleconsultations |
European Union
|
Patient and practitioner video sessions |
| Spryng ↗ | SMS | SMS gateway for booking validation and appointment reminders |
European Union
|
Patient phone numbers and appointment messages |
| Prelude (Ding Negoce SAS) ↗ | SMS / Verification | Secondary SMS provider for one-time codes and appointment messages |
European Union
|
Phone numbers, IP and user agent for codes, appointment details |
| Postmark (ActiveCampaign) ↗ | Transactional email (booking confirmations, password resets) | US (SCCs) | Patient and practitioner email addresses and content | |
| Interfax (Upland Software) ↗ | Fax Gateway | Mail-to-fax gateway for medical correspondence, primarily Germany |
European Union
|
Medical correspondence |
| Stripe ↗ | Payment Processing | PCI-DSS payment processing for in-app paid bookings | EU + US (SCCs) | Payment data for paid bookings |
| GoCardless ↗ | Payment Processing | SEPA Direct Debit collection for practitioner subscriptions |
European Union
|
Practitioner payment data |
| Zuora ↗ | Billing | Subscription management and recurring billing |
European Union
|
Practitioner billing data |
| Zendesk ↗ | Customer Support | Customer support ticketing | EU + US (SCCs) | Practitioner inquiries and occasional patient escalations |
| Aircall ↗ | Telephony | Cloud telephony for support and sales, including call metadata and recordings |
European Union
|
Call metadata and recordings |
| Featurebase (CORDNET OÜ) ↗ | Product Feedback | Product feedback and in-app surveys | EU + US (SCCs) | Account identifiers, name, email, survey answers, IP and user agent |
| Dropbox Sign ↗ | E-signature | Authenticated e-signature for practitioner contracts and DPAs | US (SCCs) | Practitioner contract and signer data |
| CookieFirst ↗ | Consent Management | Cookie consent banner and consent-record archive |
European Union
|
Website visitor consent records |
| Typeform ↗ | Forms | Hosts public intake forms for privacy and complaints |
European Union
|
Form submissions from patients, practitioners and visitors |
| Matomo (InnoCraft) ↗ | Web Analytics | Privacy-friendly web analytics on public websites (opt-in) |
European Union
|
Website visitor analytics |
| HubSpot ↗ | CRM | CRM, marketing automation and live chat on the marketing website | EU + US (SCCs) | Practitioner customer and prospect data, website visitor chat |
| Brevo ↗ | Email Marketing | Email marketing automation to practitioner prospects and customers |
European Union
|
Practitioner email addresses and engagement data |
| Velaris ↗ | Customer Success | Customer-success platform for practitioner onboarding | US (SCCs) | Practitioner account data |
| Datadog ↗ | Observability | Application performance monitoring, logs and security analytics |
European Union
|
Technical logs, may incidentally contain identifiers |
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