Level AI Subprocessors
Level AI provides an AI-powered customer experience platform for contact centers, including quality assurance, agent assist, voice of the customer analytics, and related CX products.
- Subprocessors
- 17
- Locations
- 2
- Categories
- 11
- Last scanned
| Name | Category | Purpose | Location |
|---|---|---|---|
| Anthropic ↗ DPA PP ✉ | AI | AI processing services |
 United States
|
| Cartesia ↗ DPA PP ✉ | AI | Text-to-speech voice synthesis (AI Voice Agents only) |
United States
|
| Datadog ↗ DPA PP ✉ | Monitoring | Logging and monitoring |
United States
|
| Deepgram ↗ PP ✉ | AI | Transcription services (optional for English but required for non-English language audio conversations) |
United States
|
| ElevenLabs ↗ DPA PP ✉ | AI | Text-to-speech voice synthesis (AI Voice Agents only) |
United States
|
| Gitlab ↗ DPA PP ✉ | Developer Tools | Code repository |
United States
|
| Google Cloud Platform and Google Workspace ↗ DPA PP | Cloud Infrastructure | Cloud infrastructure services |
United States
|
| Hevo ↗ DPA PP ✉ | Data Platform | Data extraction and loading (ETL) |
United States
|
| Heap ↗ DPA PP ✉ | Analytics | Product Analytics |
United States
|
| LiveKit ↗ DPA PP ✉ | Video | Real-time audio and media transport for AI Voice Agents |
United States
|
| Mixpanel ↗ DPA PP ✉ | Analytics | Product Analytics |
United States
|
| OpenAI ↗ DPA PP ✉ | AI | AI processing services |
United States
|
| Pusher Ltd (a Bird company) ↗ DPA PP ✉ | Communications | Real-time messaging (only required by Real Time Agent Assist) |
 United Kingdom
|
| Sentry ↗ DPA PP ✉ | Error Tracking | Error Tracking |
United States
|
| SendGrid (a part of Twilio) ↗ DPA PP | Communication Services (transactional emails) |
United States
|
|
| SignalWire ↗ DPA PP ✉ | Communications | Telephony connectivity (PSTN/SIP, phone numbers, call routing) for AI Voice Agents |
United States
|
| Snowflake ↗ DPA PP ✉ | Data Warehouse | Data warehouse |
United States
|
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