Level AI Subprocessors

Level AI provides an AI-powered customer experience platform for contact centers, including quality assurance, agent assist, voice of the customer analytics, and related CX products.

Customer Experience (CX) Software thelevel.ai
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Subprocessors
17
Locations
2
Categories
11
Last scanned

17 subprocessors

Name Category Purpose Location
Anthropic ↗ DPA PP ✉ AI AI processing services United States
Cartesia ↗ DPA PP ✉ AI Text-to-speech voice synthesis (AI Voice Agents only) United States
Datadog ↗ DPA PP ✉ Monitoring Logging and monitoring United States
Deepgram ↗ PP ✉ AI Transcription services (optional for English but required for non-English language audio conversations) United States
ElevenLabs ↗ DPA PP ✉ AI Text-to-speech voice synthesis (AI Voice Agents only) United States
Gitlab ↗ DPA PP ✉ Developer Tools Code repository United States
Google Cloud Platform and Google Workspace ↗ DPA PP Cloud Infrastructure Cloud infrastructure services United States
Hevo ↗ DPA PP ✉ Data Platform Data extraction and loading (ETL) United States
Heap ↗ DPA PP ✉ Analytics Product Analytics United States
LiveKit ↗ DPA PP ✉ Video Real-time audio and media transport for AI Voice Agents United States
Mixpanel ↗ DPA PP ✉ Analytics Product Analytics United States
OpenAI ↗ DPA PP ✉ AI AI processing services United States
Pusher Ltd (a Bird company) ↗ DPA PP ✉ Communications Real-time messaging (only required by Real Time Agent Assist) United Kingdom
Sentry ↗ DPA PP ✉ Error Tracking Error Tracking United States
SendGrid (a part of Twilio) ↗ DPA PP Email Communication Services (transactional emails) United States
SignalWire ↗ DPA PP ✉ Communications Telephony connectivity (PSTN/SIP, phone numbers, call routing) for AI Voice Agents United States
Snowflake ↗ DPA PP ✉ Data Warehouse Data warehouse United States

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