TextUs Subprocessors
TextUs is a business text messaging platform that enables automated campaigns and 1:1 conversational texting to help companies engage consumers, candidates, and employees.
- Subprocessors
- 19
- Locations
- 3
- Categories
- 13
- Last scanned
| Name | Category | Purpose | Location | Data processed |
|---|---|---|---|---|
| Amazon Web Services, Inc. ↗ ✓ | Cloud Infrastructure | Cloud hosting, storage, compute |
|
User IDs, account data, message/content data, logs |
| Twilio Inc. ↗ ✓ | Communications | SMS delivery |
|
Phone numbers, message metadata, message content |
| Bandwidth Inc. ↗ ✓ | Communications | SMS delivery |
|
Phone numbers, message metadata, message content |
| Sinch AB ↗ ✓ | Communications | SMS delivery |
|
Phone numbers, message metadata, message content |
| Google LLC / Google Ireland Ltd. (Gemini AI Services) ↗ ✓ | AI | Large language model processing (e.g., text generation, classification, summarization) used within SaaS features |
|
User prompts, textual content, metadata (to the extent provided by Partner); pseudonymous identifiers |
| Snowflake Inc. ↗ ✓ | Data Warehouse | Cloud data warehouse |
|
User IDs, usage logs, contact info, customer data (as loaded) |
| Sigma Computing, Inc. ↗ ✓ | Analytics | Cloud analytics/BI |
|
User IDs, usage logs, customer data (as loaded) |
| Twilio SendGrid ↗ ✓ | Transactional email delivery |
|
Names, emails, message metadata/content | |
| Pusher Ltd. (Bird) ↗ ✓ | Communications | Real-time messaging (WebSockets/Channels) |
|
User IDs, session tokens, message metadata/content (as implemented) |
| OneSignal, Inc. ↗ ✓ | Push Notifications | Push notification delivery |
|
Device tokens, app IDs, notification payloads, user identifiers |
| Pendo.io, Inc. ✓ | Analytics | Product analytics and in-app guidance |
|
User IDs, session data, usage events, feedback |
| NetSuite, Inc. ↗ ✓ | ERP | ERP, billing & finance management |
|
Names, emails, billing contact info, invoices, payment references |
| Salesforce.com, Inc. ↗ ✓ | CRM | CRM for sales & customer management |
|
Names, emails, account/contact records |
| Salesforce, Inc. ↗ ✓ | Customer Support | Customer support ticketing |
|
Names, emails, ticket/chat content, attachments |
| Intercom, Inc. ↗ ✓ | Customer Support | Customer support ticketing |
|
Names, emails, ticket/chat content, attachments |
| Atlassian, Inc. (Jira) ↗ ✓ | Productivity | Issue & project tracking |
|
Names, emails, ticket/issue content, attachments |
| Short.io (Short.cm Inc.) ↗ ✓ | Developer Tools | Link shortening for URLs sent in messages; click tracking |
|
Message content (shortened URLs), click/engagement events |
| Merge (Merge API, Inc.) ↗ ✓ | HR | Unified API for third-party ATS/CRM/HRIS integrations; contact data routed through Merge's platform |
|
Contact/candidate records (names, emails, phone numbers, message metadata) |
| Meta Platforms, Inc. (WhatsApp) ↗ ✓ | Communications | WhatsApp message delivery (onward transfer via Twilio) |
|
Phone numbers, message metadata, message content |
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