SugarAI Subprocessors

Precision CRM and sales platform for B2B growth, formerly SugarCRM.

CRM sugarai.com

View source page

Subprocessors: 20
Locations: 14
Categories: 14
Last scanned: Nov 7, 2026

20 subprocessors

Name	Category	Purpose	Location	Data processed
Amazon Web Services ↗	Cloud Infrastructure	Hosting for SugarCloud	Australia Canada European Union Singapore or USA as specified in the order form	Customer data hosted in the platform
Ambit	Outsourced Development	Development	India	Source and development access as needed
Chameleon (chameleon.io) ↗	In-product Messaging	In-product messaging and user guides	United Kingdom USA as specified by the customer	User interaction and usage data
Cognizant Technology Solutions	Outsourced Staffing	Operational staffing, technical and developer support	United States Romania	Service operations data as needed
Docebo ↗	Learning Management	Learning management system for Sugar University	Germany	Learner account data
Gainsight ↗	Customer Success Analytics	In-product messaging and user analytics	United States	User analytics data
Heap ↗	Product Analytics	User analytics	United States	User interaction data
Intetics	Outsourced Development	Expert services (development best practices, proofs of concept, code reviews)	United States	Service data as needed
Mailgun ↗	Email	Email delivery services	United States	Email addresses, email content
Microsoft Azure ↗	Cloud Infrastructure	Hosting	United Kingdom USA as specified by the customer	Customer data hosted in the platform
Nylas ↗	Email Integration	Email integration	United Kingdom USA as specified by the customer	Email and calendar data
Oktopost ↗	Social Media Marketing	Social media publishing and analytics	Israel	Social account and post data
OpenAI ↗	AI Inference	Artificial intelligence capabilities	United States	Prompts and content submitted to AI features
Postmastery B.V.	Email	Email delivery services for Sugar Market	Netherlands	Email addresses, email content
Rackspace ↗	Hosting	Hosting management services	United Kingdom USA as specified by the customer	Customer data hosted in the platform
Rolustech	Outsourced Development	Expert services (development best practices, proofs of concept, code reviews)	Pakistan	Service data as needed
Sii Sp. z o.o.	Outsourced Development	Development	Poland	Service data as needed
Tray.io ↗	Integration Platform	API integration platform for SugarIntegrate	United States	Integration payloads
Vention Solutions	Outsourced Development	Development for Sugar Market	United States	Service data as needed
Y Meadows ↗	AI Automation	AI automation for customer support	United States	Support ticket content