SugarAI Subprocessors
Precision CRM and sales platform for B2B growth, formerly SugarCRM.
- Subprocessors
- 20
- Locations
- 14
- Categories
- 14
- Last scanned
| Name | Category | Purpose | Location | Data processed |
|---|---|---|---|---|
| Amazon Web Services ↗ | Cloud Infrastructure | Hosting for SugarCloud |
 Australia
 Canada
 European Union
Singapore or USA as specified in the order form
|
Customer data hosted in the platform |
| Ambit | Outsourced Development | Development |
 India
|
Source and development access as needed |
| Chameleon (chameleon.io) ↗ | In-product Messaging | In-product messaging and user guides |
 United Kingdom
USA as specified by the customer
|
User interaction and usage data |
| Cognizant Technology Solutions | Outsourced Staffing | Operational staffing, technical and developer support |
 United States
 Romania
|
Service operations data as needed |
| Docebo ↗ | Learning Management | Learning management system for Sugar University |
 Germany
|
Learner account data |
| Gainsight ↗ | Customer Success Analytics | In-product messaging and user analytics |
United States
|
User analytics data |
| Heap ↗ | Product Analytics | User analytics |
United States
|
User interaction data |
| Intetics | Outsourced Development | Expert services (development best practices, proofs of concept, code reviews) |
United States
|
Service data as needed |
| Mailgun ↗ | Email delivery services |
United States
|
Email addresses, email content | |
| Microsoft Azure ↗ | Cloud Infrastructure | Hosting |
United Kingdom
USA as specified by the customer
|
Customer data hosted in the platform |
| Nylas ↗ | Email Integration | Email integration |
United Kingdom
USA as specified by the customer
|
Email and calendar data |
| Oktopost ↗ | Social Media Marketing | Social media publishing and analytics |
 Israel
|
Social account and post data |
| OpenAI ↗ | AI Inference | Artificial intelligence capabilities |
United States
|
Prompts and content submitted to AI features |
| Postmastery B.V. | Email delivery services for Sugar Market |
 Netherlands
|
Email addresses, email content | |
| Rackspace ↗ | Hosting | Hosting management services |
United Kingdom
USA as specified by the customer
|
Customer data hosted in the platform |
| Rolustech | Outsourced Development | Expert services (development best practices, proofs of concept, code reviews) | Pakistan | Service data as needed |
| Sii Sp. z o.o. | Outsourced Development | Development |
 Poland
|
Service data as needed |
| Tray.io ↗ | Integration Platform | API integration platform for SugarIntegrate |
United States
|
Integration payloads |
| Vention Solutions | Outsourced Development | Development for Sugar Market |
United States
|
Service data as needed |
| Y Meadows ↗ | AI Automation | AI automation for customer support |
United States
|
Support ticket content |
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