Spektrix Subprocessors
Spektrix provides ticketing, fundraising, and marketing software for arts and cultural organizations.
- Subprocessors
- 14
- Locations
- 1
- Categories
- 11
- Last scanned
| Name | Category | Purpose | Location | Data processed |
|---|---|---|---|---|
| Microsoft Azure ↗ | Cloud Infrastructure | Cloud computing and data centre services to host the Spektrix platform. | – | Customer data and platform data |
| Mailgun Technologies ↗ | Sending system email messages to customers, such as order confirmations and password reset requests. | – | Customer email data | |
| Cloudflare, Inc ↗ | Cloud Infrastructure | Caching, load balancing and security services for the Spektrix infrastructure. | – | Infrastructure traffic |
| Loqate ↗ | Data Enrichment | Postcode lookup service in the UK and Eircode lookup service in Ireland for customer address entry. |
 United Kingdom
|
Postcode and Eircode data only |
| Dotdigital ↗ | Marketing | Integrated email marketing and automation services. | – | Customer data for marketing |
| SendSafely ↗ | Security | End-to-end encryption platform used to securely send and receive customer data files between Spektrix staff and users. | – | Customer data files |
| Logz.io ↗ | Monitoring | Cloud-based log management platform to collect and process log data related to operations. | – | Operational log data |
| Zendesk ↗ | Customer Support | Hosts the Support Centre and is the platform used to send and receive emails and support phone calls. | – | Pseudonymised personal data (customer ID) from support tickets |
| Grafana ↗ | Monitoring | Collect and process log data to identify trends, monitor system health, and help investigate and prevent problems. | – | Log data |
| Totango ↗ | Customer Success | Analyse system usage patterns and analyse Zendesk tickets to understand client needs and experiences. | – | Personal data included in support tickets |
| Atlassian ↗ | Productivity | Share documentation and manage work, including reporting and investigating technical problems. | – | Pseudonymised or minimal personal data in tickets |
| Google Workspace ↗ | Productivity | Office tools like email, calendars, word processing, spreadsheets, and file storage. | – | Files that may include pseudonymised personal data |
| Slack ↗ | Communications | Internal messaging service. | – | Messages that may include pseudonymised personal data |
| GitHub ↗ | Developer Tools | Error and system logs imported for analysis to help monitor system health or investigate problems. | – | Error and system logs |
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