MSP Process Subprocessors
Professional services automation and AI service desk platform for managed service providers (MSPs) and IT teams.
- Subprocessors
- 12
- Categories
- 9
- Last scanned
| Name | Category | Purpose | Location | Data processed |
|---|---|---|---|---|
| Atlassian ↗ | Productivity | Issue tracking, project management, and internal support workflows | – | Support content, operational metadata, account identifiers, logs |
| Microsoft Azure ↗ | Cloud Infrastructure | Cloud infrastructure hosting, storage, networking, monitoring, and encrypted backup/disaster-recovery storage | – | Customer Data stored/processed within the Services; logs, diagnostics, encrypted snapshots, backup metadata |
| ClickSend ↗ | Communications | SMS/MMS and messaging delivery services | – | Phone numbers, message content (as applicable), delivery metadata |
| Twilio ↗ | Communications | Voice/SMS communications and related messaging delivery | – | Phone numbers, call/SMS metadata, message content (as applicable) |
| Postmark ↗ | Transactional email delivery (account, notification, verification emails) | – | Recipient email, message content, delivery/open/bounce metadata | |
| ProfitNow | CRM | Internal business operations and CRM | – | Contact information, account notes, sales/support metadata |
| Stripe ↗ | Payment Processing | Payment processing and billing | – | Billing details, payment tokens, transaction metadata |
| Microsoft Office 365 ↗ | Productivity | Email, document collaboration, and internal operations | – | Business contact details, communications and operational content |
| Google Analytics ↗ | Analytics | Website analytics and traffic measurement | – | Pseudonymous identifiers, device/browser metadata, page interaction events, IP-derived approximate location |
| Sentry ↗ | Developer Tools | Application error monitoring and diagnostics | – | Error stack traces, request context, user identifiers, browser/environment metadata |
| OpenAI ↗ | AI | AI model inference for product features (e.g., ticket summarization, verification workflows) | – | Prompt and completion content submitted by the Services; excludes model training under enterprise/API terms |
| Google Gemini ↗ | AI | AI model inference for product features | – | Prompt and completion content submitted by the Services; excludes model training under enterprise/API terms |
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