MSP Process Subprocessors

Professional services automation and AI service desk platform for managed service providers (MSPs) and IT teams.

PSA Software mspprocess.com
Subprocessors
12
Categories
9
Last scanned

12 subprocessors

Name Category Purpose Location Data processed
Atlassian ↗ Productivity Issue tracking, project management, and internal support workflows – Support content, operational metadata, account identifiers, logs
Microsoft Azure ↗ Cloud Infrastructure Cloud infrastructure hosting, storage, networking, monitoring, and encrypted backup/disaster-recovery storage – Customer Data stored/processed within the Services; logs, diagnostics, encrypted snapshots, backup metadata
ClickSend ↗ Communications SMS/MMS and messaging delivery services – Phone numbers, message content (as applicable), delivery metadata
Twilio ↗ Communications Voice/SMS communications and related messaging delivery – Phone numbers, call/SMS metadata, message content (as applicable)
Postmark ↗ Email Transactional email delivery (account, notification, verification emails) – Recipient email, message content, delivery/open/bounce metadata
ProfitNow CRM Internal business operations and CRM – Contact information, account notes, sales/support metadata
Stripe ↗ Payment Processing Payment processing and billing – Billing details, payment tokens, transaction metadata
Microsoft Office 365 ↗ Productivity Email, document collaboration, and internal operations – Business contact details, communications and operational content
Google Analytics ↗ Analytics Website analytics and traffic measurement – Pseudonymous identifiers, device/browser metadata, page interaction events, IP-derived approximate location
Sentry ↗ Developer Tools Application error monitoring and diagnostics – Error stack traces, request context, user identifiers, browser/environment metadata
OpenAI ↗ AI AI model inference for product features (e.g., ticket summarization, verification workflows) – Prompt and completion content submitted by the Services; excludes model training under enterprise/API terms
Google Gemini ↗ AI AI model inference for product features – Prompt and completion content submitted by the Services; excludes model training under enterprise/API terms
November 8, 2026
+12 added
  • + Atlassian (Productivity)
  • + Microsoft Azure (Cloud Infrastructure)
  • + ClickSend (Communications)
  • + Twilio (Communications)
  • + Postmark (Email)
  • + ProfitNow (CRM)
  • + Stripe (Payment Processing)
  • + Microsoft Office 365 (Productivity)
  • + Google Analytics (Analytics)
  • + Sentry (Developer Tools)
  • + OpenAI (AI)
  • + Google Gemini (AI)