R.ai Subprocessors

R.ai runs an AI phone agent and dashboard for restaurants, taking calls, orders and reservations. The subprocessor page describes these features, so this sentence is taken from it.

AI joinrai.com
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Subprocessors
14
Locations
1
Categories
11
Last scanned

14 subprocessors

Name Category Purpose Location Data processed
Vapi AI Voice AI orchestration: real-time speech-to-text, LLM and text-to-speech United States Call audio (excluding payment portion), transcripts, prompt and response data, caller phone number
Twilio Communications Inbound and outbound telephony and SMS; sender of order-confirmation messages – Caller phone number and call metadata
Stripe Payment Processing Customer card payments and restaurant subscription billing (tokenized) – Caller-provided card payment tokens and billing data
Resend Email Transactional email: account confirmations, password resets, billing notices, system alerts United States Customer email address and email content
Pusher Communications Realtime message delivery to dashboard and marketing-site live chat – Live-chat visitor messages and dashboard updates
Clerk Authentication Authentication and user-session management for the dashboard United States Email address, hashed password, session metadata, sign-in events
Neon Database Managed Postgres database hosting: primary data store United States All customer data, order data and caller records, encrypted at rest
Vercel Cloud Infrastructure Application hosting, edge networking and blob storage for call audio recordings – Server logs (IP, user agent) and call audio recordings
OpenAI AI LLM inference for the telephone agent, speech transcription (Whisper) and text embeddings United States Call transcripts, call audio, system prompts and caller order history
Anthropic AI LLM inference for the Ask R.ai assistant, call summaries, inbound-message handling and de-identification United States Prompt and response data, including call transcripts
Meta Social Media WhatsApp Business Platform: delivery of WhatsApp ordering, reservation and order-status messages (where enabled) – –
ItsaCheckmate Point of Sale Point-of-sale order aggregation for restaurants configured on this path – –
Sentry Error Tracking Application error monitoring for the marketing site and dashboard United States Stack traces, error context and redacted request metadata
PostHog Analytics Product analytics for the marketing site and dashboard – Page-view and click events, anonymized session metadata
November 6, 2026
+14 added
  • + Vapi (AI)
  • + Twilio (Communications)
  • + Stripe (Payment Processing)
  • + Resend (Email)
  • + Pusher (Communications)
  • + Clerk (Authentication)
  • + Neon (Database)
  • + Vercel (Cloud Infrastructure)
  • + OpenAI (AI)
  • + Anthropic (AI)
  • + Meta (Social Media)
  • + ItsaCheckmate (Point of Sale)
  • + Sentry (Error Tracking)
  • + PostHog (Analytics)