Graine AI Subprocessors

Graine AI is a voice agent and AI business platform that provides in-app agents and voice agents for customer interactions.

SaaS / AI / Voice Agents graine.ai
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Subprocessors
57
Locations
9
Categories
13
Last scanned

57 subprocessors

Name Category Purpose Location Data processed
Amazon Web Services Cloud Infrastructure Hosting for the call platform: compute, load balancing, an execution store, and stored audio and documents India (Mumbai) Call details, phone numbers, transcripts, agent settings, stored audio, invoices and business-verification documents
Amazon Web Services: Secrets Manager Cloud Infrastructure Stores API keys, and the carrier and push credentials that customers connect United States (N. Virginia) for API keys India (Mumbai) for carrier push credentials API keys; carrier account credentials; push-notification credentials
MongoDB Atlas Database Primary database On request Agent settings; call records, transcripts and their analysis; contacts and campaigns, including phone numbers; the audit trail
Wasabi Cloud Infrastructure Object storage for call recordings and voice-clone samples United Kingdom Call recordings; voice samples
Vercel Cloud Infrastructure Hosts the website and dashboard and the endpoints the in-app SDK and web widget use; page-view analytics and speed measurements, with consent India (Mumbai) for the dashboard's main API functions others on request Dashboard sessions; workspace users' account details; in-app session requests; page views
Neon Database The dashboard's database On request Workspace users and organisations; billing and invoices; workflows; consent records; the dashboard activity log; requests sent through the website
LanceDB Cloud Database Search index for agent knowledge bases United States (N. Virginia) Text chunks and embeddings of the documents a customer uploads
Microsoft Azure OpenAI AI Language model for the agents that use it, and for post-call summaries, translation, analysis and checks On request Conversation text and transcripts; prompts, including the variables a customer supplies
OpenAI AI Language-model fallback, and the dashboard's call evaluations, assistant and voice-studio helper On request Transcripts; prompts; evaluation conversations
Groq AI Language model for agents that select it, and a last-resort fallback On request Transcripts; prompts
Sarvam AI AI Speech-to-text, text-to-speech, language detection, transliteration, a language model when selected, and reading uploaded knowledge-base documents On request Call audio; transcripts; text to be spoken; uploaded documents
Deepgram AI Speech-to-text (the platform's fallback), and text-to-speech when selected On request Call audio; text to be spoken
Gnani AI Speech-to-text when selected for an agent On request Call audio
ElevenLabs AI Text-to-speech, and speech-to-text when selected On request Text to be spoken; call audio when used for speech-to-text
Cartesia AI Text-to-speech, and voice cloning for the Voice Library On request Text to be spoken; recordings submitted for cloning
TimePay AI Text-to-speech when selected for an agent On request Text to be spoken
Amazon Web Services: Polly AI Fallback text-to-speech when an agent has no voice set India (Mumbai) Text to be spoken
mem0 AI Agent memory for returning users, only when a customer turns memory on for an agent On request Redacted facts from conversations, keyed by a one-way hashed user id
jambonz.cloud Communications Call control and media for workspaces set up on the hosted voice network On request Call audio; phone numbers; call events
Exotel Communications Telephone carrier, on the customer's Exotel account or Graine's On request Call audio; phone numbers; the carrier's own call recordings
Twilio Communications Telephone carrier, where one is set up for a workspace On request Call audio; phone numbers
Metered Communications Relays web and in-app calls when a direct connection isn't possible On request Encrypted call media in transit; IP addresses
Stytch Authentication Sign-in for workspace users On request Names, email addresses, workspace membership and sessions
Brevo Email Email: invitations, sign-in codes, approval notices, invoices, alerts and the replies to the website's forms On request Names; email addresses; invoice details
OneSignal Push Notifications Browser notifications for the approvals inbox, for people who turn them on On request The member id, the browser's notification subscription, and the notification's text, which can name a colleague and an agent or campaign
PayU Payment Processing Payments for wallet top-ups On request Payer name, email address and phone number; the amount
Surepass Identity Checks a GSTIN during business verification On request GSTIN and registered business details
Crisp Customer Support Support chat on the website and in the dashboard, once the user agrees to it On request Name, email address and chat messages
Google Analytics Analytics Website analytics, when switched on and once the visitor agrees to it On request Page views; IP address; device details
ipapi.co Data Enrichment Shows the viewer's approximate location in Call History On request The viewer's IP address
Google Fonts, jsDelivr, Cloudinary, Tencent EdgeOne Cloud Infrastructure Fonts and static files for the website and dashboard On request The visitor's IP address
Better Stack Monitoring Uptime heartbeats, and log storage when enabled On request Service logs, which can contain phone numbers and fragments of transcripts until masked logging is fully rolled out
Anthropic AI Alternative language model for agents On request Prompts; conversation text
Google Gemini AI Alternative language model for agents On request Prompts; conversation text
Together AI AI Alternative language model for agents On request Prompts; conversation text
OpenRouter AI Alternative language model for agents On request Prompts; conversation text
AWS Bedrock AI Alternative language model for agents On request Prompts; conversation text
Cohere AI Alternative language model for agents On request Prompts; conversation text
DeepInfra AI Alternative language model for agents On request Prompts; conversation text
Perplexity AI Alternative language model for agents On request Prompts; conversation text
DeepSeek AI Alternative language model for agents On request Prompts; conversation text
Fireworks AI AI Alternative language model for agents On request Prompts; conversation text
AssemblyAI AI Alternative speech-to-text and text-to-speech provider On request Call audio; text to be spoken
Gladia AI Alternative speech-to-text and text-to-speech provider On request Call audio; text to be spoken
Soniox AI Alternative speech-to-text and text-to-speech provider On request Call audio; text to be spoken
Kalpa AI Alternative speech-to-text and text-to-speech provider On request Call audio; text to be spoken
Maya AI Alternative speech-to-text and text-to-speech provider On request Call audio; text to be spoken
Navana AI Alternative speech-to-text and text-to-speech provider On request Call audio; text to be spoken
Gemini AI Alternative speech-to-text and text-to-speech provider On request Call audio; text to be spoken
Azure AI Speech AI Alternative speech-to-text and text-to-speech provider On request Call audio; text to be spoken
Smallest.ai AI Alternative speech-to-text and text-to-speech provider On request Call audio; text to be spoken
Rime AI Alternative speech-to-text and text-to-speech provider On request Call audio; text to be spoken
TypeSafe AI Language-switch judge for multilingual agents On request Prompts or text
Firecrawl AI Web search in workflows and agent tools On request Search queries
Exa AI Web search in workflows and agent tools On request Search queries
Parallel AI Web search in workflows and agent tools On request Search queries
Tavily AI Web search in workflows and agent tools On request Search queries

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