Fenergo Subprocessors

Fenergo provides SaaS client lifecycle management and regulatory compliance software for financial institutions. Its Trust Center discloses security, privacy, and compliance practices including subprocessor details.

RegTech / Financial Services SaaS fenergo.com
Subprocessors
9
Locations
19
Categories
8
Last scanned

9 subprocessors

Name Category Purpose Location Data processed
Amazon Web Services, Inc. ↗ Cloud Infrastructure Critical cloud hosting and platform services for Fenergo SaaS. United States Canada European Union Singapore UAE or Australia (customer-selected region) Customer Personal Data
Elastic International BV ↗ Search Search engine (Elasticsearch Service) for Fenergo SaaS, applicable only when Transaction Monitoring is purchased. EU or US based on selected AWS region Customer Personal Data
Okta Inc. ↗ Authentication Identity provider as a service (Auth0 Service) for Fenergo SaaS, applicable only when the Fenergo portal is purchased. European Union US or Australia based on selected AWS region Customer Personal Data - User authentication profile only
Sinch AB ↗ Communications Platform specific email notifications (Mailgun Service) for Fenergo SaaS where email notifications are in use. EU or US based on selected AWS region Customer Personal Data - Business contact information & content of the email notification
Atlassian Pty Ltd ↗ Productivity Customer support ticketing platform (Jira Service) for Fenergo SaaS. Data hosted in multiple locations (US Canada EEA United Kingdom AU Brazil Singapore South Korea India J Relationship Data (i.e., name, email, contact number)
Gainsight, Inc. ↗ Customer Success Product experience platform (analytics and adoption) for Fenergo SaaS. European Union Relationship Data (i.e., name, email), Usage data (i.e., Unique IDs)
Trustwave Holdings Limited ↗ Security Security monitoring and advanced threat detection for Fenergo SaaS. EU - data stored in the EU employees operate out of Canada United States European Union United Kingdom Service logs (including IP addresses)
Microsoft Corporation ↗ Cloud Infrastructure Security monitoring tool (Sentinel Service) for Fenergo SaaS. European Union Service logs (including IP addresses)
Intercom R&D Unlimited Company ↗ Customer Support Customer facing conversational AI assistant & support ticketing system (phased replacement for Atlassian Jira) for Fenergo SaaS. European Union Relationship Data, i.e., name, email, contact number - No Customer Personal Data should be included in prompts

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