Automation Anywhere, Inc. Subprocessors
Automation Anywhere provides an intelligent automation and agentic process automation platform, including RPA, document automation, process discovery, and AI-powered automation cloud services.
- Subprocessors
- 32
- Locations
- 3
- Categories
- 19
- Last scanned
| Name | Category | Purpose | Location | Data processed |
|---|---|---|---|---|
| Google, LLC ↗ PP | Cloud Infrastructure | Cloud hosting infrastructure, file and data storage services; data extraction using Google Document AI, Vision AI OCR, Apigee; AI services for Co-Pilot for Automators; cloud hosting and OCR for Process Discovery |
 United States
|
Customer Personal Data, telemetry and usage data |
| Amazon Web Services, Inc. ↗ DPA | Cloud Infrastructure | Cloud hosting infrastructure, provisioning service, file and data storage services, database and reporting; AI services for Document Automation, Co-Pilot for Automators, and Aisera line of products; critical product communications |
United States
|
Customer Personal Data |
| Microsoft Corporation ↗ PP | Cloud Infrastructure | Form recognition for IQ Bot and Document Automation; cloud hosting infrastructure, provisioning service, file and data storage services, database and reporting for Aisera line of products; AI services for Document Automation, Co-Pilot for Automators, Generative Recorder, Autopilot, and Aisera line of products |
United States
|
Customer Personal Data |
| OpenAI ↗ PP | AI | AI services for Aisera line of products |
United States
|
Customer Personal Data |
| CockroachDB ✉ | Database | Database for A360 Cloud |
United States
|
Customer Personal Data |
| Auth0 ✉ | Authentication | Single Sign-on - Automation Anywhere OAuth implementation; OAuth authorization support |
United States
|
Customer Personal Data |
| PixieBrix, Inc. ✉ | Developer Tools | Function integrations for Google Chrome extensions for Automation Co-Pilot and Automation Co-Pilot+ |
United States
|
Customer Personal Data |
| Pendo ✉ | Analytics | In-product guides, spotlights, informational tips and contextual user assistance; anonymized user analytics; in-product user notifications; user feedback on product features |
United States
|
Usage data, customer usage patterns |
| Provectus IT, Inc. ✉ | Consulting | Engineering resources for A360 Cloud |
United States
|
Customer Personal Data |
| Waverley Software, Inc. ✉ | Consulting | Engineering resources for A360 Cloud |
United States
|
Customer Personal Data |
| Kloudfuse, Inc. ✉ | Monitoring | Event logging, cloud monitoring, telemetry collection for A360 Cloud and Process Discovery |
United States
|
Telemetry, logs, monitoring data |
| Sumo Logic ✉ | Monitoring | Event logging, cloud monitoring, telemetry collection for A360 Cloud and Process Discovery |
United States
|
Telemetry, logs, monitoring data |
| Elasticsearch ✉ | Search | Database and reporting for A360 Cloud, Process Discovery, and Enterprise Platform |
United States
|
Customer Personal Data |
| Straiker, Inc. ✉ | Security | Runtime monitoring, detection and blocking of AI-related security threats and attacks; protective guardrails for AI agents, agentic workflows and applications, and model operations |
United States
|
Security and AI operational data |
| Narada, Inc. ✉ | AI | AI-powered web automation and services for UI Agent |
United States
|
Customer Personal Data |
| Trantor Inc. ✉ | Consulting | Engineering resources for Process Discovery |
United States
|
Customer Personal Data |
| Shibumi.com, Inc. ✉ | Product | Pipeline and ROI tracking for automations, support escalation for COE Manager, and professional services for customization requests |
United States
|
Automation and ROI data |
| One Realm, Inc. ↗ ✉ | AI | GenAI with Retrieval Augmented Generation (RAG) capabilities for AAI Enterprise Knowledge; artificial intelligence and large language model to assist with customer support case resolution |
United States
|
Customer support and enterprise knowledge data |
| Qualesce LLC ✉ | Customer Support | Product specific customer support for SAP Accelerator |
United States
|
Customer support data |
| Abbyy USA Software House, Inc. ✉ | AI | Product specific customer support for A360 on premise optical character recognition |
United States
|
OCR and document data |
| Gainsight, Inc. ✉ | Customer Success | External customer community for customer support |
United States
|
Customer community data |
| Salesforce, Inc. | CRM | Cloud provider and customer support ticketing system; single sign-on user authentication for knowledgebase and forums; community cloud knowledge base and external customer community; customer self service tool for provisioning and license management |
United States
|
Customer support and contact data |
| Grazitti Interactive LLP / Grazitti Interactive, Inc. ✉ | Customer Support | Locate information across multiple applications for customer support application |
 India
United States
|
Customer support data |
| Atlassian ✉ | Developer Tools | Bug tracking and management system for customer support application |
 Australia
United States
|
Customer support and issue tracking data |
| SupportLogic, Inc. | Customer Support | Artificial intelligence customer support case review for escalation avoidance |
United States
|
Customer support case data |
| Zoho | Software | Support chat (may include screen sharing), analytics, and workflows for customer support application |
United States
|
Customer support chat and analytics data |
| Tableau | Analytics | Data visualization software for customer support application |
United States
|
Customer support visualization data |
| Qualtrics ✉ | Forms | Support and customer success surveys for customer support application |
United States
|
Survey and customer success data |
| Zoom ✉ | Video | Video communication platform to provide support which may include screen-sharing |
United States
|
Video and screen-sharing support data |
| Adobe ✉ | Software | Product updates messaging and critical product communications for all cloud and on-premise services |
United States
|
Product communication data |
| Zoomin Software, Inc. ✉ | Documentation | Documentation portal to provide AAI's technical documentation |
United States
|
Technical documentation data |
| Toptal, LLC ✉ | Freelance | Engineering resources for Document Automation and IQ Bot |
United States
|
Customer Personal Data |
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