Automation Anywhere, Inc. Subprocessors

Automation Anywhere provides an intelligent automation and agentic process automation platform, including RPA, document automation, process discovery, and AI-powered automation cloud services.

Enterprise Software / Intelligent Automation / SaaS automationanywhere.com
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Subprocessors
32
Locations
3
Categories
19
Last scanned

32 subprocessors

Name Category Purpose Location Data processed
Google, LLC ↗ PP Cloud Infrastructure Cloud hosting infrastructure, file and data storage services; data extraction using Google Document AI, Vision AI OCR, Apigee; AI services for Co-Pilot for Automators; cloud hosting and OCR for Process Discovery United States Customer Personal Data, telemetry and usage data
Amazon Web Services, Inc. ↗ DPA Cloud Infrastructure Cloud hosting infrastructure, provisioning service, file and data storage services, database and reporting; AI services for Document Automation, Co-Pilot for Automators, and Aisera line of products; critical product communications United States Customer Personal Data
Microsoft Corporation ↗ PP Cloud Infrastructure Form recognition for IQ Bot and Document Automation; cloud hosting infrastructure, provisioning service, file and data storage services, database and reporting for Aisera line of products; AI services for Document Automation, Co-Pilot for Automators, Generative Recorder, Autopilot, and Aisera line of products United States Customer Personal Data
OpenAI ↗ PP AI AI services for Aisera line of products United States Customer Personal Data
CockroachDB ✉ Database Database for A360 Cloud United States Customer Personal Data
Auth0 ✉ Authentication Single Sign-on - Automation Anywhere OAuth implementation; OAuth authorization support United States Customer Personal Data
PixieBrix, Inc. ✉ Developer Tools Function integrations for Google Chrome extensions for Automation Co-Pilot and Automation Co-Pilot+ United States Customer Personal Data
Pendo ✉ Analytics In-product guides, spotlights, informational tips and contextual user assistance; anonymized user analytics; in-product user notifications; user feedback on product features United States Usage data, customer usage patterns
Provectus IT, Inc. ✉ Consulting Engineering resources for A360 Cloud United States Customer Personal Data
Waverley Software, Inc. ✉ Consulting Engineering resources for A360 Cloud United States Customer Personal Data
Kloudfuse, Inc. ✉ Monitoring Event logging, cloud monitoring, telemetry collection for A360 Cloud and Process Discovery United States Telemetry, logs, monitoring data
Sumo Logic ✉ Monitoring Event logging, cloud monitoring, telemetry collection for A360 Cloud and Process Discovery United States Telemetry, logs, monitoring data
Elasticsearch ✉ Search Database and reporting for A360 Cloud, Process Discovery, and Enterprise Platform United States Customer Personal Data
Straiker, Inc. ✉ Security Runtime monitoring, detection and blocking of AI-related security threats and attacks; protective guardrails for AI agents, agentic workflows and applications, and model operations United States Security and AI operational data
Narada, Inc. ✉ AI AI-powered web automation and services for UI Agent United States Customer Personal Data
Trantor Inc. ✉ Consulting Engineering resources for Process Discovery United States Customer Personal Data
Shibumi.com, Inc. ✉ Product Pipeline and ROI tracking for automations, support escalation for COE Manager, and professional services for customization requests United States Automation and ROI data
One Realm, Inc. ↗ ✉ AI GenAI with Retrieval Augmented Generation (RAG) capabilities for AAI Enterprise Knowledge; artificial intelligence and large language model to assist with customer support case resolution United States Customer support and enterprise knowledge data
Qualesce LLC ✉ Customer Support Product specific customer support for SAP Accelerator United States Customer support data
Abbyy USA Software House, Inc. ✉ AI Product specific customer support for A360 on premise optical character recognition United States OCR and document data
Gainsight, Inc. ✉ Customer Success External customer community for customer support United States Customer community data
Salesforce, Inc. CRM Cloud provider and customer support ticketing system; single sign-on user authentication for knowledgebase and forums; community cloud knowledge base and external customer community; customer self service tool for provisioning and license management United States Customer support and contact data
Grazitti Interactive LLP / Grazitti Interactive, Inc. ✉ Customer Support Locate information across multiple applications for customer support application India United States Customer support data
Atlassian ✉ Developer Tools Bug tracking and management system for customer support application Australia United States Customer support and issue tracking data
SupportLogic, Inc. Customer Support Artificial intelligence customer support case review for escalation avoidance United States Customer support case data
Zoho Software Support chat (may include screen sharing), analytics, and workflows for customer support application United States Customer support chat and analytics data
Tableau Analytics Data visualization software for customer support application United States Customer support visualization data
Qualtrics ✉ Forms Support and customer success surveys for customer support application United States Survey and customer success data
Zoom ✉ Video Video communication platform to provide support which may include screen-sharing United States Video and screen-sharing support data
Adobe ✉ Software Product updates messaging and critical product communications for all cloud and on-premise services United States Product communication data
Zoomin Software, Inc. ✉ Documentation Documentation portal to provide AAI's technical documentation United States Technical documentation data
Toptal, LLC ✉ Freelance Engineering resources for Document Automation and IQ Bot United States Customer Personal Data

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