Allego Subprocessors
Allego provides the Allego Sales Enablement Platform, including sales readiness, learning, coaching, content management, and conversation intelligence capabilities.
- Subprocessors
- 29
- Locations
- 26
- Categories
- 15
- Last scanned
| Name | Category | Purpose | Location | Data processed |
|---|---|---|---|---|
| Amazon Web Services | Cloud Infrastructure | Foundational platform hosting; optional content replication for edge delivery |
USA (Virginia
Oregon
California)
 Germany
 Ireland
 Brazil
 South Korea
 Singapore
 Japan
Austral
|
All data uploaded to and collected by the Allego platform, including user data and multimedia content files; all content files uploaded to or created in the platform |
| Microsoft Azure | Cloud Infrastructure | Video and call transcription analytics and certain other AI/analytics capabilities |
USA (Virginia
California)
Germany
Ireland
 Netherlands
|
Video, documents and call data for analysis and associated metadata |
| AssemblyAI | AI | Video and call transcription (primary transcription service) |
 United States
Ireland (EU Environment)
|
Video and call data for analysis and associated metadata |
| IBM Cloud: IBM Watson | AI | Video and call transcription (backup transcription service) |
United States
Germany (EU Environment)
|
Video and call data for analysis and associated metadata |
| Twilio SendGrid | Email services | USA (US Environment only) | Email addresses for senders and recipients, email contents | |
| EdgeNext (formerly ChinaCache) | Cloud Infrastructure | Optional content replication for edge delivery to support content delivery performance |
Wenzhou
 China
|
All content files uploaded to or created in the Allego platform and accessed by authorized users from mainland China |
| Twilio | Communications | Optional telephony services (in-app dialer add-on feature) |
United States
Ireland (EU Environment)
|
Phone numbers and calls initiated by end-users |
| Recall.ai | AI | Optional web conference meeting recording |
United States
 European Union
|
Video and audio of web conference meetings; display names of meeting participants |
| Microsoft: WOPI | Software | Capability to edit MS PowerPoint documents | Microsoft datacenter closest to the user's location | Uploaded PowerPoint documents |
| Synthesia | AI | Optional dialog simulation |
Ireland
|
Dialog simulation scripts |
| Microsoft Azure Open AI | AI | Optional generative-AI capabilities | Canada (Quebec Toronto) France (EU Environment) | Video, documents, and associated metadata |
| MARZ VFX | AI | Optional generative-AI capabilities (Global Voice AI video translation redubbing services) |
 Canada
|
Uploaded video |
| CheckSub | AI | Optional generative-AI capabilities (Global Voice AI video translation redubbing services) |
Ireland
|
Uploaded video |
| Tavus | AI | Optional dialog simulation (unscripted) |
United States
|
Inputs to dialog simulation, live video and audio streams, screens shared |
| Anam.AI, Inc. | AI | Optional dialog simulation (AI role-play personas) | USA (US East) EU (Spain) | Inputs to dialog simulation, live video and audio streams from learners, persona configuration; biometric information where a custom AI persona is created |
| WP Engine | Hosting | Help system hosting |
United States
|
Externally anonymous identifier, IP addresses |
| Amplitude | Analytics | Help system pageview tracking |
United States
|
Externally anonymous identifier, IP addresses |
| Data Dog | Monitoring | Performance monitoring, application log monitoring |
United States
European Union
|
IP addresses, URLs, email addresses, usernames |
| MaxMind | Data Enrichment | GeoLocation Service |
United States
|
IP addresses |
| Google: Firebase Crashlytics; Analytics | Cloud Infrastructure | Mobile apps measurement |
United States
|
Anonymized application events, diagnostic crash information, and high-level device information |
| ChurnZero | Customer Success | Measurement and in-app guidance |
United States
 United Kingdom
Ireland
|
User email addresses and names, customer id and name |
| MT Captcha | Security | Bot detection for Virtual Selling |
United States
|
Anonymized IP addresses |
| ExP Recruitment Ltd | Outsourcing | Optional call coaching and feedback |
United Kingdom
United States
|
User-selected video and/or call data and associated metadata |
| Microsoft: Power BI | Analytics | Performance monitoring, application log monitoring; optional bespoke customer reporting |
United States
|
Email addresses, usernames, aggregated statistics; business contact information of users, select call data and associated metadata |
| Salesforce.com | CRM | Service/Support Management |
United States
|
Data submitted to the support services, including business contact information of requesting users and other users as needed to pursue resolutions |
| Atlassian, Inc: Jira | Productivity | Service/Support Management |
United States
|
Data submitted to the support services requiring Platform Operations support, including information about users as needed to pursue resolutions |
| Zoom | Video | Video conferencing tool used for communication with customers during support calls |
United States
|
Business contact information of users requesting support, including information about users as needed to pursue resolutions |
| Google: Workspace | Productivity | Service/Support Management |
United States
United Kingdom
|
Emails sent/received between Allego staff and customer staff, including business contact information; contents of documents used by Allego staff in providing support, enablement, and customer success services |
| Slack | Communications | Service/Support Management |
United States
|
Data submitted to the support services, including business contact information of requesting users and other users as needed to pursue resolutions |
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