5CA Subprocessors

5CA provides outsourced customer experience and player support services for gaming and digital brands.

Customer Experience Outsourcing 5ca.com
Subprocessors
14
Categories
9
Last scanned

14 subprocessors

Name Category Purpose Location
ITisIT B.V. IT Services IT services for processor systems and servers –
Microsoft Corporation Productivity Office tools, Power BI, Azure, security and data management tools; translation of support tickets –
Teramind Inc. Security Data loss prevention and data monitoring (if applicable) –
Databricks, Inc. Data Analytics Unified analytics platform (if applicable) –
Postman, Inc. Developer Tools API development, testing and documentation tool (if applicable) –
Genesys Telecommunications Laboratories B.V. (PureCloud) Customer Support Platform handling customer support calls (if applicable) –
Zendesk, Inc. Customer Support Customer support handling platform (if applicable) –
Melissa Data Corporation Address Validation Global address verification and data quality services (if applicable) –
Google Ireland Limited Productivity Google Chrome, Sheets and Docs for service provision; Google Cloud translation of support tickets –
Discord Inc. Communication Social media platform used for service provision (if applicable) –
DeepL SE AI Translation of customer support tickets and messages –
OpenAI, L.L.C. AI Translation of customer support tickets and messages –
Anthropic Ireland, Limited AI Translation of customer support tickets and messages –
Mistral AI AI Translation of customer support tickets and messages –

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