SubProcessorsZendesk Subprocessors
SaaS
Zendesk provides a customer service platform that helps businesses manage customer interactions and support.
| Name | Category | Purpose | Country | Data Processed |
|---|---|---|---|---|
| Amazon Web Services | Cloud Infrastructure | Cloud Service Provider for All Services | United States, Ireland, Germany, United Kingdom, Japan, Australia | - |
| Google LLC | Cloud Infrastructure | Cloud Service Provider for Zendesk WFM (Tymeshift), Zendesk QA (Klaus), AI agents - Advanced (Ultimate) | United States, Germany, Belgium | - |
| Cloudflare ↗ | Cloud Infrastructure | Provides content distribution, network performance optimization, security, abuse prevention, and DNS services for web traffic transmitted to and from the Services. | - | - |
| Datadog ↗ | Monitoring | Provides logging platform used for performing analytics, debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior. | United States, Germany | - |
| Snowflake ↗ | Data Warehouse | Provides data warehouse and analytics services and supports advanced Analytics Functionality. | United States, Germany | - |
| MongoDB ↗ | Database | Provides scalable database services used to host select Service Data. | United States, Ireland, Germany, Japan, Australia, Belgium | - |
| Deepgram ↗ | AI | Supports voice-related features, including generating transcripts and providing analysis and data redaction functionality for recordings and transcripts. |  United States |
- |
| Twilio ↗ | Communications | Supports telecommunication and messaging functionality, including telecommunication infrastructure. | United States, Ireland, Australia | - |
| SendGrid ↗ | Provides email campaign services used to send notification emails and dashboards to Agents and End-Users. | United States |
- | |
| Confluent ↗ | Data Platform | Provides the infrastructure for Kafka clusters where all tickets and Agent activity data flow through. | United States |
- |
| Raintank ↗ | Monitoring | Provides logging and observability functionality. | United States, Belgium | - |
| APIHub ↗ | Marketing | Provides the marketing data engine used for the Reach functionality available in Zendesk Sell. | United States |
- |
| Functional Software, Inc. | Error Tracking | Provides cross-platform error monitoring and reporting services. | United States, Germany | - |
| OpenAI, L.L.C. | AI | Provides generative artificial intelligence and natural language processing services. | - | - |
| Microsoft Corporation | Cloud Infrastructure | Hosts large language models used to provide generative artificial intelligence and natural language processing services. | - | - |
| Aiven Oy | Cloud Infrastructure | Provides search and data analytics functionality. | United States, Belgium | - |
| GoodData Corporation | Analytics | Supports analytics functionality in Insights. | United States |
- |
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Summary
17
Total Subprocessors
7
Countries
11
Categories
82%
in United States
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