Typewise Subprocessors
Typewise is an AI agents platform for customer service that resolves requests end to end, offering ticket management and AI operators for regulated industries.
- Subprocessors
- 8
- Locations
- 7
- Categories
- 4
- Last scanned
| Name | Category | Purpose | Location | Data processed |
|---|---|---|---|---|
| Amazon Web Services EMEA SARL | Cloud Infrastructure | Platform hosting, database, knowledge sources, and Typewise-hosted Sentry error logging. | Germany (Frankfurt) | Platform data is retained for the Services and deleted within 30 days after termination; error logs are deleted within 30 days. |
| Microsoft Switzerland GmbH | Cloud Infrastructure | AI model inference through Azure OpenAI Service. |
 European Union
|
Prompts are processed in the EU with zero data retention and are not stored at rest by Microsoft. |
| OpenAI Ireland Ltd | AI | AI model inference. |
European Union
|
Prompts are processed in the EU with zero data retention and are not stored at rest by OpenAI. |
| Google Cloud EMEA Limited | Cloud Infrastructure | AI model inference through Vertex AI. |
European Union
|
Prompts are processed in the EU with zero data retention and are not stored at rest by Google. |
| LangChain, Inc. | AI | AI-agent execution tracing and logging. | Processing in the European Union entity in the United States | Prompt and response logs are retained for 14 days; sensitive values are minimized or masked where possible. |
| Ably Realtime Ltd | Communications | Real-time chat updates. |
European Union
entity in the United Kingdom
|
Chat messages are transient and not stored after delivery. |
| PostHog, Inc. | Analytics | Product analytics and masked session diagnostics. |
 Germany
account administration may involve the United States
|
No free-text Customer content is intended to be stored; masked session replays are deleted after 90 days. |
| Eleven Labs Inc. | AI | Speech-to-text transcription. |
European Union
|
Audio is sent to the configured EU endpoint for transcription; returned transcripts enter the Platform data flow. |
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