TOPdesk Subprocessors
TOPdesk provides IT service management (ITSM) software and consultancy as a SaaS solution, helping organizations manage service desk, incident, change, problem, and asset management.
- Subprocessors
- 8
- Locations
- 7
- Categories
- 6
- Last scanned
| Name | Category | Purpose | Location | Data processed |
|---|---|---|---|---|
| FOX-IT ↗ | Security | Security Information and Event Management (SIEM) system monitoring server logs and configuration files on the TOPdesk SaaS network to detect known attack patterns and threats. | – | Server logs and configuration files |
| Cloudflare ↗ | Cloud Infrastructure | Manages SSL certificates for encrypting connections, adds DDoS protection, and routes traffic to TOPdesk SaaS environments via its Content Delivery Network (CDN). | – | Traffic |
| Microsoft Azure ↗ | Cloud Infrastructure | Hosting provider managing the hardware used to run all servers for TOPdesk SaaS services across hosting locations in Australia, Brazil, Canada, the European Union, Norway, the United Kingdom, and the United States. |
Multiple (AU
BR
CA
 European Union
NO
 United Kingdom
US)
|
Customer data hosted on servers |
| 84 Codes AB (CloudAMQP) ↗ | Cloud Infrastructure | Message bus enabling services within the TOPdesk application to communicate messages (data) to each other; active in all Azure hosting locations. | – | All data exchanged between internal services |
| Hello Ebbot AB ↗ | Communications | Allows TOPdesk to integrate and support Ebbot Live Chat and Ebbot AI Chatbot. | – | Only data actively shared with Ebbot Live Chat and Ebbot AI Chatbot |
| Insocial ↗ | Customer Feedback | Allows TOPdesk to support and integrate with Insocial feedback solutions. | – | Only data actively shared with Insocial |
| QR Connect B.V. ↗ | Software | Allows TOPdesk to support and integrate with QR Connect / TOPdesk Assets & Rooms. | – | Asset information |
| Userpilot ↗ | Product | Allows TOPdesk to provide in-product guidance — walkthroughs, tooltips, and short feedback prompts — inside TOPdesk. | – | Limited usage data: interaction metadata and pseudonymous user identifiers (no content from the TOPdesk environment) |
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