Swifteq Ltd Subprocessors
Swifteq provides automation and help center applications for customer support platforms such as Zendesk and Intercom, including ticket merge, translation, OCR, and AI-powered assist tools.
- Subprocessors
- 15
- Locations
- 3
- Categories
- 11
- Last scanned
| Name | Category | Purpose | Location | Data processed |
|---|---|---|---|---|
| Amazon Web Services | Cloud Infrastructure | Hosting and processing of Service Data |
 European Union
|
Name, email address and IP address of each Authorised User. Information contained in any ticket collected by the Customer, in relation to each Customer End User or Employee |
| Auth0 Inc | Authentication | Authentication and identity services |
 United States
|
Name, email address and IP address of each Authorised User |
| Zendesk International Ltd | Customer Support | Customer support platform and correspondence handling |
European Union
|
Name, email address, and support correspondence of the customer's authorised users who contact Swifteq's customer support |
| Elastic B.V. | Search | Search and indexing of help center content |
European Union
|
Content of Help Center Articles |
| Google (Gmail) | Cloud Infrastructure | Email communication with end users |
United States
|
Name and Email address of End User |
| Google Analytics | Analytics | Website and help center analytics |
United States
|
Analytics data |
| Lempire | Sales | Sales outreach and engagement |
European Union
|
Name and Email address of End User |
| OpenAI L.L.C | AI | Generative AI functionality for Help Center Manager article translation and ChatGPT automation |
United States
|
Content of Help Center Articles; Zendesk ticket message content for translation and agent assistance |
| Plausible Analytics | Analytics | Privacy-focused analytics |
European Union
|
Analytics data |
| Stripe | Payment Processing | Payment processing and billing |
United States
|
Name, email address, business address, payment information |
| UAB Baltsoft | Software | Development and processing of help center article content |
European Union
|
Articles text and images |
| Userlist, Inc | Marketing | Customer messaging and email marketing |
United States
|
Name and Email address of End User |
| Microsoft Ireland Operations Limited (Azure OpenAI Service) | AI | AI translation and support assistance via Azure OpenAI |
European Union
|
Support ticket content or help article submitted for AI translation, which may include end-user personal data (name, email address, and message content) |
| New Relic, Inc. | Monitoring | Server and application monitoring and troubleshooting | US (data hosted in New Relic's EU region) | Server and application logs from Swifteq's production systems, including account, user, feature, outcome, and personal data appearing in requests |
| Anthropic, PBC | AI | AI assistant for Swifteq staff to answer support requests and investigate problems |
United States
|
Support correspondence of the customer's authorised users (name, email address, messages and attachments) and extracts of server logs |
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