Sure Subprocessors
Sure provides telecommunications and cloud services across Guernsey, Isle of Man, and Jersey, including billing, hosting, and customer support platforms.
- Subprocessors
- 16
- Locations
- 6
- Categories
- 11
- Last scanned
| Name | Category | Purpose | Location | Data processed |
|---|---|---|---|---|
| VMware | Cloud Infrastructure | 3rd line vendor support for cloud environments. |
 United States
|
Configuration and log data such as IP addresses; usage meter records virtual machine name and resource configurations. No access to customer data in customer cloud environments. |
| Microsoft | Cloud Infrastructure | 3rd line vendor support and license reporting. |
United States
|
Configuration and log data such as IP addresses. No access to customer data in customer cloud environments. |
| Zerto | Backup | 3rd line vendor support and license reporting. |
United States
|
Virtual Machine names, IP addresses and usage data. No access to customer data in customer cloud environments. |
| Veeam | Backup | 3rd line vendor support and license reporting. |
 Switzerland
|
Configuration and log data such as machine names and IP addresses. No access to customer data in customer cloud environments. |
| Cisco | Networking | 3rd line vendor support. |
United States
|
Configuration and log data for appliances such as machine names and IP addresses. No access to customer data in customer cloud environments. |
| HPE | Cloud Infrastructure | 3rd line vendor support. |
United States
|
Configuration and log data such as machine names and IP addresses. No access to customer data in customer cloud environment. |
| Arista | Networking | 3rd line vendor support. |
United States
|
Configuration and log data for appliances such as machine names and IP addresses. No access to customer data in customer cloud environments. |
| ServiceNow | IT Service Management | Secure hosting and vendor support. |
United States
|
No access to customer data unless required to be supplied by Sure in relation to a support issue for the Sure instance of ServiceNow. |
| Zendesk | Customer Support | Secure hosting and vendor support. |
United States
|
No access to customer data unless required to be supplied by Sure in relation to a support issue for the Sure instance of Zendesk. |
| Exalate | Integration | Secure hosting and vendor support. |
 Belgium
|
SaaS interface between Sure Zendesk instances; ticket data is transferred to Exalate, but only metadata is stored on the hosted platform. |
| Cerillion Group | Software | Supply and support of Sure billing platform. |
 United Kingdom
|
Customer contact details, service details, usage details, financial details. |
| OpenText StreamServe | Documents | Rendering of .pdf bills. |
 Netherlands
|
Customer billing address and name, usage details, bill amount. |
| DocMail | Printing and posting of .pdf bills. |
United Kingdom
|
Customer billing address and name, usage details, bill amount. | |
| Mimecast | Security | Email archive, hosting, threat scanning and vendor support. |
United Kingdom
|
Email threat scanning and email archive hosting based in Jersey C.I. In rare circumstances Mimecast requires access to underlying customer (Sure) email data to provide support services. |
| Corefocus | Consulting | Support for the Sure D365 marketing database. | Jersey | Customer contact information and high level product details as a result of providing support to Sure. |
| DXC | Consulting | Support for Finance D365 environment and Sure Enterprise portal. |
United States
|
Enterprise customer contact details. Billing details. |
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