SugarCRM Subprocessors

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CRM

SugarCRM provides a customer relationship management (CRM) platform that helps businesses manage customer interactions and data throughout the customer lifecycle.

Subprocessors 26 Data Flow Change History 3 Insights View Companies Using SugarCRM 2

Name	Category	Purpose	Country	Data Processed
Amazon Web Services ↗	Cloud Infrastructure	Hosting	Australia, Canada, EU, UK, Singapore, or USA as specified in the order form	-
Sales-i	Analytics	Operational Staffing	UK	-
Ambit	Development	Development	India	-
Chameleon.io	Productivity	In-product messaging/user guides	UK, USA as specified by the customer	-
Heap	Analytics	User Analytics	USA	-
Intetics Inc.	Consulting	Sugar Expert Services (e.g. development best practices, proof of concepts, code reviews)	USA	-
Mailgun	Email	Email delivery services	USA	-
Nylas	Email	Email integration	UK, USA as specified by the customer	-
OpenAI ↗	AI	Artificial intelligence capabilities	USA	-
Oktopost Technologies ↗	Social Media	Social media publishing and analytics	Israel	-
Pendo.io	Productivity	In-product messaging/user guides, user analytics	USA	-
Rackspace	Cloud Infrastructure	Hosting Management Services	UK, USA as specified by the customer	-
Rolustech	Consulting	Sugar Expert Services (e.g. development best practices, proof of concepts, code reviews)	Pakistan	-
Sii Sp. Z o.o.	Development	Development	Poland	-
SugarCRM Inc.	Consulting	Operational Staffing, Technical Support, Developer Support, Cloud Service Support	USA	-
SugarCRM Australia Pty Ltd.	Consulting	Operational Staffing, Technical Support, Cloud Service Support	Australia	-
SugarCRM Canada Inc.	Consulting	Operational Staffing	Canada	-
SugarCRM Deutschland GmbH	Consulting	Operational Staffing, Technical Support, Developer Support, Cloud Service Support	Germany	-
Tray.io	Developer Tools	API-Integration Platform	USA	-
Vention Solutions Inc.	Development	Development	USA	-
Y Meadows, Inc.	AI	AI automation for customer support	USA	-
Cognizant Technology Solutions US Corp.	Consulting	Operations Staffing, Cloud Service Support, Development	USA, Romania	-
Docebo NA, Inc.	Education	Learning Management System	Germany	-
Postmastery B.V.	Email	Email delivery services	Netherlands	-
sales-i UK Limited	Analytics	Operational Staffing, Technical Support, Developer Support, Cloud Service Support	UK	-
Microsoft Corporation ↗	Cloud Infrastructure	Hosting	UK, USA as specified by the customer	-