SubProcessorsSOCi Subprocessors
Marketing
SOCi provides a marketing platform designed to help businesses manage their online presence and engage with customers.
| Name | Category | Purpose | Country | Data Processed |
|---|---|---|---|---|
| Amazon Web Services ↗ DPA | Cloud Infrastructure | Hosting of SOCi Platform |  USA |
- |
| Google Cloud Services ↗ | Cloud Infrastructure | Hosting of SOCi Platform and Ignite/B1 Platforms | USA |
- |
| Microsoft Corporation ↗ | Cloud Infrastructure | Hosting of Ignite/B1 Platforms | USA |
- |
| OpenAI ↗ | AI | Generative AI features for Customers purchasing SOCi Genius products/add-ons or SOCI Chat | USA |
- |
| Salesforce ↗ | CRM | Customer Support | USA |
- |
| Twilio ↗ | Communications | In-App Email Delivery | USA |
- |
| Bandwidth ↗ | Communications | SMS Messaging API for SOCi’s Survey Product | USA |
- |
| Pendo ↗ | Productivity | In-product notices | USA |
- |
| Zendesk ↗ | Customer Support | Trouble Ticket System and Solution Articles Guide | USA |
- |
| Gainsight ↗ | Customer Success | Internal Customer Relationship Management Platform | USA |
- |
| Atlassian ↗ | Productivity | Internal Project Management Platform | USA |
- |
| Cloudflare ↗ | Cloud Infrastructure | Content delivery network used by SOCi to optimize content delivery. | Global | - |
| New Relic ↗ | Monitoring | Application performance monitoring, infrastructure and network monitoring, and error capturing. | USA |
- |
| Elasticsearch ↗ | Database | Elastic Cloud SaaS product used for data storage and querying. | USA |
- |
| ClickUp ↗ | Productivity | Customer support and administration | USA |
- |
| Fullstory ↗ | Analytics | In-product analytics | USA |
- |
| Securiti ↗ | Security | Data rights request handling | USA |
- |
| Deel ↗ | HR | SOCi Engineering, Developer Support | Canada, Australia, Brazil, Mexico, Argentina, Poland, Turkey, Ukraine, Ghana, Lebanon, Nigeria, Indi | - |
| KMC MAG Solutions ↗ | Outsourcing | SOCi Customer Success team |  Philippines |
- |
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Summary
19
Total Subprocessors
14
Countries
13
Categories
84%
in United States
Subprocessors by Country
Subprocessors by Category
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