Scorebuddy Subprocessors

Scorebuddy is a contact centre quality assurance platform trusted by 300+ QA teams, UKAS-accredited ISO 27001:2022 certified and recognised by G2 as a Contact Centre QA Leader. It operates as part of Sentient Solutions.

Contact Centre Quality Assurance SaaS scorebuddyqa.com
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Subprocessors
18
Locations
13
Categories
14
Last scanned

18 subprocessors

Name Category Purpose Location Data processed
Amazon Web Services ↗ Cloud Infrastructure Provides hosting and infrastructure services for the platform, including compute, storage, networking, backups and application AI capabilities. Tenant specific supports EU United Kingdom or US Tenant-specific platform data
MongoDB Atlas ↗ Database Provides managed database services supporting the application. Tenant specific supports EU United Kingdom or US Application database data
Datadog Monitoring Provides monitoring, alerting, and operational telemetry to support service reliability and security. Provider specific support EU US. Active EU System metrics, logs, and performance traces
Microsoft Azure Cloud Infrastructure Provides identity and access services and, where used, application AI capabilities. Tenant specific supports EU United Kingdom or US Identity and access data; application AI data
Cloudflare Cloud Infrastructure Provides edge security and performance services, including delivery of web content and protection against malicious traffic. Global (edge network) Web traffic and edge security data
Atlassian Productivity Used for operational ticketing and documentation to support service delivery. Provider specific support EU US. Active EU Operational ticketing and documentation data; customer personal data is not intended to be stored as a core part of the service
Vanta Security Provides the Trust Centre used to share security and compliance documentation with customers and prospects. Provider specific support EU US. Active EU Security and compliance documentation data
Intercom ↗ Customer Support Provides customer support communications and ticketing. Provider specific support EU US. Active US Support requests, communications content, and associated identifiers/metadata
Office 365 ↗ Productivity Used for business communications, including email and meetings with customers for service delivery, support, and account communications. Provider specific supports EU US. Active EU Business communications, email, and meeting data
Sendgrid ↗ Email Used to deliver service BI-related emails and notifications. Provider specific support EU US. Transactional email and notification data
Strategy ↗ Analytics Reporting/BI functionality deployed within Scorebuddy-hosted infrastructure to generate analytics and reporting outputs where enabled. Tenant specific supports EU United Kingdom or US Customer reporting datasets processed within the customer’s selected tenancy region
WEGLOT ↗ Translation Optional translation/localisation service used where enabled. Provider specific support EU or US. Text strings required for translation functionality
Deepgram ↗ AI Optional transcription service used where enabled. Provider specific support US or EU. Audio and/or text inputs solely for generating transcripts
Auth0 Authentication Provides authentication and access services for the Scorebuddy CX application and related modules. Provider specific support EU or US. Authentication and access data
Learn Upon ↗ Education Optional learning and coaching module used where enabled. Tenant specific supports EU United States Learner identifiers and training/coaching content
Vitally ↗ Customer Success Manages customer success activities and support engagement. Provider specific support EU US. Active EU Customer account and contact information, customer communications metadata, and service relationship context
Snowflake Data Warehouse Cloud data warehouse for data storage and processing. Tenant specific supports EU United Kingdom or US Stored and processed data warehouse data
Sigma Computing ↗ Analytics Business intelligence and embedded analytics layer (optional module). Tenant specific supports EU United Kingdom or US Analytics data

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