QAD Subprocessors
QAD provides cloud ERP and supply chain services to customers, using third-party sub-processors for hosting and specific cloud services.
- Subprocessors
- 24
- Locations
- 12
- Categories
- 12
- Last scanned
| Name | Category | Purpose | Location | Data processed |
|---|---|---|---|---|
| Amazon Web Services | Cloud Infrastructure | Hosting provider for QAD cloud services including new customers, legacy Asia Pacific disaster recovery, legacy EMEA disaster recovery, Redzone, Champion AI, Foreign-Trade Zones, Advanced Scheduling, Digital Commerce new customers (planned 2026), and legacy Americas/Asia Pacific/EMEA hosting migration (planned 2026). |
 United States
 European Union
 Australia
 Japan
 Singapore
 India
|
Customer data hosted for QAD cloud services |
| Flexential | Cloud Infrastructure | Hosting provider for legacy QAD cloud ERP and other QAD cloud services customers in the Americas. |
United States
|
Customer data hosted for QAD cloud services |
| IBM | Technology | Hosting provider for legacy QAD cloud ERP and other QAD cloud services customers in Asia Pacific and EMEA, with disaster recovery hosted by AWS. |
Australia
Japan
Singapore
India
 France
 Netherlands
|
Customer data hosted for QAD cloud services |
| Alibaba Cloud | Cloud Infrastructure | Hosting provider for customers contracted specifically for Cloud ERP hosting in China. |
 China
|
Customer data hosted for QAD cloud services in China |
| Cloudflare | Cloud Infrastructure | Additional security layer at the perimeter of all QAD cloud services, provided through servers located in proximity of the end user. | – | Does not store customer data |
| Auth0 | Authentication | User authentication and identification, provided by Okta, Inc. |
United States
|
Business email addresses and names |
| Persistent Systems Ltd. | Consulting | Management of the technical aspects of cloud operations, including monitoring, system and database administration, network management, backup and recovery. |
India
United States
|
Customer data in the context of cloud operations management |
| Loqate Inc. | Data Enrichment | Address validation. |
United States
|
Addresses |
| Boomi | Integration | Specific service that only transmits data (pass through); no data is stored in Boomi environments. |
United States
|
Transmitted data only, not stored |
| Data Interchange PLC | Integration | Cloud EDI service. |
 United Kingdom
|
EDI messages |
| Datadog | Monitoring | Log and session management for Redzone | Connected Workforce. |
United States
|
Logs and session data |
| Vonage | Communications | In-app video conferencing (OpenTok) for Redzone | Connected Workforce. |
United States
|
Video conferencing data |
| Snowflake | Data Warehouse | Cloud data hosting and analytics for Redzone | Connected Workforce. |
United States
|
Cloud data for hosting and analytics |
| Cloud Infrastructure | Google Cloud Translation used by DPL (Denied Party Lists) to translate addresses into the Latin alphabet; Google Cloud Storage used by EFM (Electronic File Management) to store electronic documents such as shipment and broker documents. | – | Addresses for screening; electronic shipment and broker documents | |
| Sovos Compliance B.V. | Compliance | eDocument Compliance. |
Netherlands
|
Electronic document compliance data |
| SMC3 | Shipping | LTL (Less-Than-Truckload) services in certain configurations when rates are not defined directly in the solution. |
United States
|
Shipping and rate data |
| PT Intelegensia Mustaka Indonesia (PT IMI) | Outsourcing | Support partner providing support to Indonesian customers and assisting QAD global application support as part of an overflow support program. |
 Indonesia
|
Customer data when reviewing customer data during support calls |
| Vockan Consulting Lda. | Outsourcing | Support partner providing support to Brazilian customers and assisting QAD global application support as part of an overflow support program. |
 Brazil
|
Customer data when reviewing customer data during support calls |
| Kettering Professional Services Pty. Ltd. | Outsourcing | Support partner (part of Attura) providing support to ANZ customers. |
Australia
|
Customer data when reviewing customer data during support calls |
| Coloreego Ltd. | Outsourcing | Support partner providing support to Japanese customers. |
Japan
|
Customer data when reviewing customer data during support calls |
| Thirdware Solution Inc. | Outsourcing | Support partner (part of Tech Mahindra) assisting QAD global application support as part of an overflow support program. | – | Customer data when reviewing customer data during support calls |
| Arista Consulting LLC | Outsourcing | Support partner assisting QAD global application support as part of an overflow support program. | – | Customer data when reviewing customer data during support calls |
| TCS | Outsourcing | Support partner assisting QAD global application support as part of an overflow support program. | – | Customer data when reviewing customer data during support calls |
| Yash Technologies Inc. | Outsourcing | Support partner assisting QAD global application support as part of an overflow support program. | – | Customer data when reviewing customer data during support calls |
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