SubProcessorsPuzzel Subprocessors
SaaS
Puzzel provides a cloud-based contact center solution that enhances customer experience through various communication channels and AI-powered tools.
| Name | Category | Purpose | Country | Data Processed |
|---|---|---|---|---|
| Auth0 | Security | Provides the Single Sign-On Service. | EU (AWS) | - |
| Boost.ai | AI | Chatbot framework | Ireland (AWS) | - |
| Microsoft Corporation | Cloud Infrastructure | Puzzel delivers the Services from Microsoft Azure as a hosting provider to Puzzel. | EU/EEA, Netherlands, Ireland + UK for UK customers | - |
| Signicat | Security | Provides the Identity & Verification Services to identify subjects. |  Norway |
- |
| Teleopti | Workforce Management | Provides Work Force Management Service. | - | - |
| Amazon Web Services | Cloud Infrastructure | Ticketing is hosted in AWS. | EU (AWS) | - |
| Capturi A/S | AI | Provides a communication insights platform using artificial intelligence. | EU/EEA | - |
| Dustin Norway AS | Backup | Provides backup as a Service for Puzzle’s private cloud Norway. | Norway |
- |
| SOCIALREL8 LTD (trading as EVALUAGENT) | Quality Assurance | Quality Assurance services. | EU/EEA | - |
| Vonage B.V | Communications | Cloud provider for Voice API. | EU/EEA | - |
| Scaleway S.A.S | Cloud Infrastructure | Cloud provider. |  France |
- |
| DeepL SE | AI | Machine Translation API provider. |  Germany |
- |
| Puzzel AS | SaaS | Responsible for developing, operating and maintaining the Services. | Norway |
- |
| Puzzel AB | SaaS | Technical support. |  Sweden |
- |
| Puzzel AB (Malmö) | SaaS | Support Services. Specialty Video Call features. | EU/EEA | - |
| Puzzel AB (Uppsala) | SaaS | Support Services. | EU/EEA | - |
| Puzzel Sofia EAD | SaaS | Technical support. |  Bulgaria |
- |
| Puzzel OY | SaaS | Technical support. |  Finland |
- |
| Puzzel Ltd | SaaS | Technical support. |  UK |
- |
| SupWiz | SaaS | Support Services. |  Denmark |
- |
February 9, 2026
~20 modified
- ~ Auth0 (updated: extra_data)
- ~ Boost.ai (updated: extra_data)
- ~ Microsoft Corporation (updated: extra_data)
- ~ Signicat (updated: extra_data)
- ~ Teleopti (updated: extra_data)
- ~ Amazon Web Services (updated: extra_data)
- ~ SOCIALREL8 LTD (trading as EVALUAGENT) (updated: purpose, extra_data)
- ~ Capturi A/S (updated: extra_data)
- ~ Vonage B.V (updated: extra_data)
- ~ Scaleway S.A.S (updated: extra_data)
- ~ DeepL SE (updated: extra_data)
- ~ Dustin Norway AS (updated: extra_data)
- ~ Puzzel AS (updated: extra_data)
- ~ Puzzel AB (updated: extra_data)
- ~ Puzzel AB (Malmö) (updated: extra_data)
- ~ Puzzel AB (Uppsala) (updated: extra_data)
- ~ Puzzel Sofia EAD (updated: extra_data)
- ~ Puzzel OY (updated: extra_data)
- ~ Puzzel Ltd (updated: extra_data)
- ~ SupWiz (updated: extra_data)
February 9, 2026
+12 added
-4 removed
~7 modified
- + SOCIALREL8 LTD (trading as EVALUAGENT) (Quality Assurance)
- + Vonage B.V (Communications)
- + Scaleway S.A.S (Cloud Infrastructure)
- + DeepL SE (AI)
- + Puzzel AS (SaaS)
- + Puzzel AB (SaaS)
- + Puzzel AB (Malmö) (SaaS)
- + Puzzel AB (Uppsala) (SaaS)
- + Puzzel Sofia EAD (SaaS)
- + Puzzel OY (SaaS)
- + Puzzel Ltd (SaaS)
- + SupWiz (SaaS)
- - EVALUAGENT (Quality Assurance)
- - Vonage (Communications)
- - Scaleway (Cloud Infrastructure)
- - DeepL (AI)
- ~ Auth0 (updated: extra_data)
- ~ Boost.ai (updated: extra_data)
- ~ Microsoft Corporation (updated: extra_data)
- ~ Signicat (updated: extra_data)
- ~ Teleopti (updated: extra_data)
- ~ Capturi A/S (updated: extra_data)
- ~ Dustin Norway AS (updated: purpose, extra_data)
Summary
20
Total Subprocessors
13
Countries
8
Categories
30%
in EU/EEA
Subprocessors by Country
Subprocessors by Category
Biggest overlap with
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