Puzzel Subprocessors

puzzel.com Last scanned: Feb 9, 2026 View source page →

SaaS

Puzzel provides a cloud-based contact center solution that enhances customer experience through various communication channels and AI-powered tools.

Name	Category	Purpose	Country	Data Processed
Auth0	Security	Provides the Single Sign-On Service.	EU (AWS)	-
Boost.ai	AI	Chatbot framework	Ireland (AWS)	-
Microsoft Corporation	Cloud Infrastructure	Puzzel delivers the Services from Microsoft Azure as a hosting provider to Puzzel.	EU/EEA, Netherlands, Ireland + UK for UK customers	-
Signicat	Security	Provides the Identity & Verification Services to identify subjects.	Norway	-
Teleopti	Workforce Management	Provides Work Force Management Service.	-	-
Amazon Web Services	Cloud Infrastructure	Ticketing is hosted in AWS.	EU (AWS)	-
Capturi A/S	AI	Provides a communication insights platform using artificial intelligence.	EU/EEA	-
Dustin Norway AS	Backup	Provides backup as a Service for Puzzle’s private cloud Norway.	Norway	-
SOCIALREL8 LTD (trading as EVALUAGENT)	Quality Assurance	Quality Assurance services.	EU/EEA	-
Vonage B.V	Communications	Cloud provider for Voice API.	EU/EEA	-
Scaleway S.A.S	Cloud Infrastructure	Cloud provider.	France	-
DeepL SE	AI	Machine Translation API provider.	Germany	-
Puzzel AS	SaaS	Responsible for developing, operating and maintaining the Services.	Norway	-
Puzzel AB	SaaS	Technical support.	Sweden	-
Puzzel AB (Malmö)	SaaS	Support Services. Specialty Video Call features.	EU/EEA	-
Puzzel AB (Uppsala)	SaaS	Support Services.	EU/EEA	-
Puzzel Sofia EAD	SaaS	Technical support.	Bulgaria	-
Puzzel OY	SaaS	Technical support.	Finland	-
Puzzel Ltd	SaaS	Technical support.	UK	-
SupWiz	SaaS	Support Services.	Denmark	-