Productlane GmbH Subprocessors
Productlane is a customer support platform providing a unified support inbox, live chat widget, customer portal, help center, changelog, and AI features.
- Subprocessors
- 32
- Locations
- 5
- Categories
- 18
- Last scanned
| Name | Category | Purpose | Location |
|---|---|---|---|
| Amazon Web Services, Inc. | Cloud Infrastructure | Primary hosting (compute, storage, databases) | EU (Frankfurt) |
| Cloudflare, Inc. | Cloud Infrastructure | CDN, WAF, edge services | Global |
| Rocicorp, Inc. | Data Platform | Real-time sync engine (Zero) |
 European Union
|
| Inngest, Inc. | Automation | Background job and workflow orchestration |
 United States
|
| Meilisearch SAS | Search | Hosted full-text search index |
European Union
|
| Sentry (Functional Software, Inc.) | Error Tracking | Error tracking and monitoring |
United States
|
| PostHog, Inc. | Analytics | Product analytics |
European Union
|
| Unkey, Inc. | Authentication | API key issuance and verification (legacy v1 API) |
United States
|
| Brandfetch GmbH | Data Enrichment | Brand and company data enrichment (logos, domains) |
European Union
|
| Stripe, Inc. | Payment Processing | Payments and billing |
United States
|
| Resend, Inc. | Transactional and lifecycle email delivery |
United States
|
|
| Postmark (Wildbit, LLC) | Outbound email delivery for customer inboxes |
United States
|
|
| OpenAI, L.L.C. | AI | AI inference for optional features (regional endpoints where configured) |
European Union
|
| Anthropic, PBC | AI | AI inference for optional features, and running connected repository source code in isolated sandboxes to reproduce reported bugs (Claude models) |
United States
|
| Langfuse GmbH | AI | AI observability: traces of AI feature runs, including prompts and model outputs, for debugging and quality monitoring |
European Union
|
| Flightcontrol, Inc. | Cloud Infrastructure | Deployment and hosting platform services on top of AWS |
United States
|
| Mux, Inc. | Video | Video hosting, encoding, and playback for recordings uploaded to threads and changelogs |
United States
|
| Replicate, Inc. | AI | AI vision on help center screenshots to place annotations, when enabled |
United States
|
| Google LLC | Productivity | Google Workspace: business email, calendar, and document collaboration for Productlane personnel | Global |
| Linear Orbit, Inc. | Productivity | Linear integration: issue tracking and project sync for customer feedback when enabled by workspace admins |
United States
|
| Slack Technologies, LLC | Communications | Slack integration: workspace notifications and Slack Connect customer channels when enabled |
United States
|
| Superhuman Labs Inc. | Productivity | Email client used by Productlane personnel for business correspondence |
United States
|
| lempire SAS (lemlist) | Marketing | Sales outreach and email campaigns to prospects | EU (France) |
| Attio Ltd | CRM | CRM for managing customer and prospect relationships |
 United Kingdom
|
| Microsoft Corporation | Communications | Microsoft Teams integration: thread notifications and replies when enabled | Global |
| GitHub, Inc. | Developer Tools | GitHub integration: repository and pull request activity used for docs drafting when enabled |
United States
|
| HubSpot, Inc. | CRM | HubSpot integration: support activity written onto CRM records when enabled |
United States
|
| Zapier, Inc. | Automation | Zapier integration: event payloads sent to automations a workspace admin builds |
United States
|
| Anysphere, Inc. (Cursor) | Developer Tools | Coding agent runs started from a thread or issue, when enabled |
United States
|
| Not Just Tickets Ltd (Plain) | Customer Support | Plain integration: support conversations exchanged when enabled |
United Kingdom
|
| Intercom, Inc. | Customer Support | Intercom migration: conversations and contacts read from the workspace's own Intercom account |
United States
|
| Zendesk, Inc. | Customer Support | Zendesk migration: tickets, users, and help center content read from the workspace's own Zendesk account |
United States
|
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