Plum Subprocessors
Plum.io Inc. operates The Plum Platform and discloses its primary and secondary sub-processors through its help center trust page.
- Subprocessors
- 23
- Locations
- 4
- Categories
- 13
- Last scanned
| Name | Category | Purpose | Location | Data processed |
|---|---|---|---|---|
| Amazon Web Services | Cloud Infrastructure | Plum Platform Infrastructure (PaaS/IaaS: network, compute, document storage, database, security); secondary: Zendesk attachment storage (S3), Asana cloud infrastructure, Pendo CDN and email routing |
 Canada
 United States
|
All platform data |
| Google LLC | Productivity | Customer support and professional service delivery (email, document management, document processing); secondary: online push notifications |
United States
|
– |
| Microsoft | Productivity | Office 365 for customer support and professional service delivery (Microsoft Canada Inc.); secondary: Pendo AI-enabled functionality with Azure OpenAI (Microsoft Corporation) |
Canada
United States
|
– |
| Zendesk | Customer Support | In-application communication for customer support; ticket management |
United States
|
– |
| Pendo | Analytics | Application telemetry for product improvement and problem analysis; secondary: subscription infrastructure, search, communications |
United States
|
– |
| Asana | Productivity | Customer success engagement and professional services; file transfer with customers; secondary: Asana cloud infrastructure (AWS) |
United States
|
– |
| OpenAI | AI | Role Model feature (extract job criteria from job description); secondary: Advanced AI Addon (not used at this time); customer support AI |
United States
|
– |
| MongoDB | Database | Database (MongoDB Atlas) |
United States
|
– |
| Twilio | Communications | Platform on which Zendesk Voice cloud centre software is built (not used at this time); secondary: Segment customer data platform | Global | – |
| Cloudflare | Cloud Infrastructure | Content distribution, security, abuse prevention, and DNS services |
United States
|
– |
| Datadog | Monitoring | Zendesk infrastructure and application log management |
United States
|
– |
| Elastic | Search | Pendo search services |
 Netherlands
|
– |
| Glow Touch LLC | Customer Support | Customer service technical support resourcing |
United States
 India
|
– |
| Core10, Inc. | Consulting | Professional services provider |
United States
|
– |
| Velt | Communications | Pendo communications creation, delivery, and centralization (Snippyly Inc. trading as Velt) |
United States
|
– |
| Forethought.ai | AI | AI assistance for support case management |
United States
|
– |
| Tray.io | Data Platform | Pendo data integration functionality; integration infrastructure provider |
United States
|
– |
| Databricks | Data Platform | Data warehouse |
United States
|
– |
| Snowflake | Data Platform | Data warehouse |
United States
|
– |
| Salesforce | CRM | Tableau analytics and data visualization; Service Cloud customer and sales support |
United States
|
– |
| Anthropic | AI | AI functionality for customer support |
United States
|
– |
| Apple Inc | Communications | Online push notifications |
United States
|
– |
| Vimeo | Video | Video messaging |
United States
|
– |
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