Medallia Subprocessors
Medallia is an experience management software company that provides customer, employee and digital feedback products.
- Subprocessors
- 41
- Locations
- 11
- Categories
- 22
- Last scanned
| Name | Category | Purpose | Location |
|---|---|---|---|
| Amazon Web Services | Cloud Infrastructure | Hosts platform data across Medallia products (region chosen by customer); LLM hosting for generative AI features; voice transcription and sentiment analysis |
 United States
|
| Google LLC | Cloud Services | Translation of feedback text; data storage for MMS attachments and video; object recognition; Looker Studio and Google Analytics for product analytics and BI |
United States
|
| Twilio Inc. | Communications | SMS routing and delivery for surveys; platform-generated emails (SendGrid); edge routing for telephone traffic |
United States
|
| Intercom | Customer Support | Live chat support in Premier and Signature Success plans, and the support application connector |
 Ireland
|
| Oracle Inc. | Cloud Infrastructure | Regional hosting of platform data in certain locations |
United States
|
| Engage Hub Ltd. | Communications | SMS routing and delivery for SMS message-based surveys (optional) |
 United Kingdom
|
| MessageBird B.V. | Communications | SMS message gateway (optional) |
 Netherlands
|
| Usersnap GmbH | Bug Reporting | Screen capture functionality (optional) |
 Austria
|
| Redis Labs Ltd. | Database | Caching service that maintains state for cookies |
United States
|
| Postmark (Wildbit, LLC) | Email routing and delivery |
United States
|
|
| Mode Analytics, Inc. | Analytics | In-product analytics |
United States
|
| Segment.io, Inc. | Analytics | Tracks Concierge product usage |
United States
|
| Rollbar, Inc. | Error Monitoring | System log management for diagnosing technical issues |
United States
|
| Cloudinary Ltd. | Media Storage | Storage for user uploads and images |
United States
|
| Zendesk Inc. | Customer Support | Mobile SDK message routing and delivery (optional) |
United States
|
| Elasticsearch AS | Search | Search and analytics for the video product |
United States
|
| IBM Corp. | AI | Watson natural language processing for sentiment analysis |
United States
|
| Microsoft Corporation | Cloud Infrastructure | Hosting for the reporting application, machine translation and facial blurring; Azure hosting for the MXO product |
United States
|
| Affectiva, Inc. | AI | Facial emotion recognition |
United States
|
| Cantab Research Limited (Speechmatics) | AI | Speech-to-text recognition |
United Kingdom
|
| Participatory Culture Foundation (Amara) | Transcription | Human transcription and translation services |
United States
|
| Rev.com Inc. | Transcription | Human transcription services |
United States
|
| Way With Words Limited | Transcription | Transcription for custom model tuning |
United Kingdom
|
| Summa Linguae Technologies S.A. | Transcription | Transcription for custom model tuning |
 European Union
|
| Xelex Inc. | Transcription | Transcription for custom model tuning |
United States
|
| Rocket Science Group LLC (Mailchimp) | Email service provider |
United States
|
|
| Localize Corporation | Translation | Translation provider |
United States
|
| Atlassian Pty Ltd. | Issue Tracking | Support issue tracking and service status monitoring |
 Australia
|
| Joincube, Inc. (Beamer) | Customer Engagement | In-app notifications in the MXO product |
United States
|
| Cyclr Systems Limited | Integration | Integration platform as a service, moving data between Mindful and other platforms |
United Kingdom
|
| Snowflake Inc. | Data Warehouse | Business intelligence and reporting on callbacks, messages and platform data |
United States
|
| Datadog Inc. | Monitoring | Application logging and observability |
United States
|
| Okta Inc. | Identity | Identity and access management for the Mindful Gov instance |
United States
|
| Pendo.io, Inc. | Product Analytics | Mindful application usage and in-app messaging |
United States
|
| Effective Teleservices Pvt Ltd | Customer Support | Implementation, servicing and basic technical support |
 India
|
| Infinit-O Philippines, Inc. | Customer Support | Basic technical support |
 Philippines
|
| Excers Inc. | Professional Services | Implementation and servicing (optional) |
United States
|
| Accenture International Ltd. | Professional Services | Implementation and servicing (optional) |
Ireland
|
| SM Technologies Limited | Professional Services | Implementation and servicing (optional) |
 Brazil
|
| Omega3c S.r.l. | Professional Services | Implementation and servicing (optional) |
 Italy
|
| Aerialink Inc. | Communications | Mobile connection services through SMS for the Mindful product |
United States
|
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