Lotly Software LLC Subprocessors
Lotly provides property management software with AI features for rental housing operators, including tenant screening, rent collection, maintenance management, and AI-powered property management tools.
- Subprocessors
- 27
- Locations
- 3
- Categories
- 18
- Last scanned
| Name | Category | Purpose | Location | Data processed |
|---|---|---|---|---|
| Amazon Web Services | Cloud Infrastructure | Compute, storage, database, email (SES), file delivery, CDN |
 United States
|
All Personal Information processed by the Services (encrypted at rest) |
| TransUnion LLC | Data Enrichment | Consumer credit reports and ResidentScore tenant-screening scores, including identity-mismatch and fraud alerts |
United States
|
Sent: applicant name, SSN, date of birth, current and previous addresses, phone, email, and income and employer where provided. Received: credit report (accounts, inquiries, collections, public records), ResidentScore, and identity and fraud alerts |
| One Source Technology, LLC d/b/a Asurint | Background Screening | Housing records (landlord-tenant and eviction court filings and judgments), criminal background records, and sanctions and watchlist screening |
United States
|
Sent: applicant name and aliases, SSN, date of birth, and address history. Received: housing records, criminal case records, sanctions and watchlist results, and aliases |
| TLO / TRADS (TransUnion Risk and Alternative Data Solutions) | Identity | Fraud and identity-verification reports (Lotly Fraud Report) |
United States
|
Sent: applicant name, SSN, date of birth, and address. Received: identity and address-history results, including aliases, current and past addresses, phone numbers, and other public-record identifiers |
| Pinwheel CRA Co. | HR | Income and employment verification, identity verification, and authentication of income documents an applicant uploads |
United States
|
Applicant identity (name, date of birth, SSN, contact details); payroll-account connection, employer, pay stubs, income, shifts, and employment data; uploaded pay stubs and other income documents |
| Anthropic, PBC | AI | Primary AI provider: AI Property Manager, Maintenance Agent, document extraction, transaction categorization, outreach drafting, help assistants, AI Lot Inspector, eviction and notice drafting, data-import mapping, dispute triage, website review during credentialing, tax document reading, staff assistant and marketing drafting |
United States
|
Content submitted to AI features: messages from Subscribers, residents, and prospects; rental applications (which can include SSN, date of birth, and income) and leases; bills, bank statements, transaction details, and insurance documents; resident balances and ledgers; maintenance requests and call transcripts; photos and walkthrough video; dispute-line call transcripts and dispute statements. Consumer reports from TransUnion, Asurint, TLO/TRADS, or Pinwheel are not sent |
| OpenAI, L.L.C. | AI | Speech-to-text transcription and summaries of operator phone calls and voicemails; voice dictation in the operator AI assistant; safety check of operator-written reference-call questions; backup provider for AI features listed for Anthropic |
United States
|
Call and voicemail audio, transcripts, and summaries; dictated audio and its transcript; when used as backup, the categories listed for Anthropic |
| Google LLC | Cloud Infrastructure | Google Maps Platform (Places, Geocoding, Maps, and aerial imagery) for vendor discovery in the AI Maintenance Agent, property maps, and address lookup; Google Analytics 4 aggregate usage measurement on the lotly.ai marketing website; Google Ads conversion measurement on the lotly.ai marketing website; Google Calendar integration at a user's direction (booking and scheduling) |
United States
|
Addresses and place searches entered in the Services; no consumer-report data. Marketing-site visitors only: IP address (truncated where supported), device and browser data, pages viewed, conversion events. Calendar event details and attendee names and email addresses for connected calendars. No Applicant, Resident, or Consumer Report data. |
| Meta Platforms, Inc. | Social Media | Meta Pixel and Meta Conversions API — ad measurement and advertising on the lotly.ai marketing website; Facebook and Instagram connection at the Subscriber's direction for listing posts, marketing, paid ads, product catalog, and retrieval of lead-ad submissions |
United States
|
Marketing-site visitors only: cookie and device identifiers, IP address, browser data, pages viewed, and lead events; when a visitor submits a form, a hashed (SHA-256) version of their name, email address, and phone number. Subscriber page, ad-account, and catalog identifiers; listing, ad, and catalog content and photos; messages or leads received through connected accounts, including lead-ad form submissions (names and contact details). No Applicant, Resident, or Consumer Report data. |
| Plaid Inc. | Fintech | Bank-account verification and transaction sync for Subscriber banking; bank-account linking for resident autopay |
United States
|
Account-holder name, account and routing numbers, balances, and transactions for linked Subscriber accounts; resident bank-account details for autopay (bank login credentials go directly to Plaid, never to Lotly) |
| Accept.blue | Payment Processing | Subscription billing and tenant rent payment processing (ACH + card) |
United States
|
Subscriber and tenant name, billing address, bank-account / card details |
| Five Star Bank | Banking | Lotly's banking partner and merchant-account referral agent. Does not originate ACH for the Services and receives no Applicant, Resident, or Consumer Report data |
United States
|
None (Lotly's own corporate banking only) |
| LetterStream, Inc. | Physical and certified mail: adverse-action and decision letters, lease, renewal, and rent-increase notices, violation notices, and 1099 tax forms |
United States
|
Recipient name and mailing address and letter content, including 1099 forms (which contain taxpayer identification numbers) | |
| Twilio Inc. | Communications | SMS messaging and Conversations (threaded messaging); phone-number Lookups; voice calling (softphone, call routing, conference calls, voicemail) with call recording; A2P 10DLC brand registration; the toll-free consumer dispute line, including recording and speech-to-text transcription |
United States
|
Phone numbers and message content; phone-number lookup results (such as carrier and line type); call audio, recordings, and voicemails; Subscriber business registration details (business name, EIN, address, contact person); dispute-line recordings and transcripts (deleted from Twilio once copied to Lotly systems) |
| Vosy LLC (Vosy.ai) | AI | AI voice calls: AI prior-landlord reference calls, AI prospect and sales calls, and maintenance-intake calls. Not used for Subscriber phone lines or voicemail |
United States
|
Applicant name, prior-landlord name and phone number, property name and reference address, reported rent and reference questions; prospect names and phone numbers for sales calls; call audio, transcripts, and AI summaries; inbound caller phone numbers |
| Microsoft Corporation | Cloud Infrastructure | Microsoft 365 / Exchange Online: delivery of email sent by the Services (notices, receipts, dispute and screening correspondence), inbound email processing, and calendar sync at a user's direction |
United States
|
Recipient and sender names and email addresses, message content and attachments; calendar event details for connected calendars |
| Discord Inc. | Communications | Security alerting: when a security tripwire (honeypot) in the portals is triggered, an alert is posted to a private Discord channel used by Lotly's engineering team |
United States
|
User ID, name and email address, company, IP address, and recent request paths of the account that triggered the tripwire |
| IPinfo | Data Enrichment | IP-address geolocation used to determine which state-law notices apply to an applicant |
United States
|
Applicant IP address |
| ip-api.com | Data Enrichment | IP-address geolocation for e-signature audit trails and employee time-clock location checks | Vendor infrastructure | Signer and employee IP addresses |
| Second Nature | Insurance | Resident protection-plan (renters insurance / resident benefits) enrollment, where a Subscriber offers the plan |
United States
|
Enrolled resident and adult occupant names, unit address, plan status and dates |
| WaterScope | Utilities | Utility meter-reading sync for Subscribers that connect a WaterScope account |
United States
|
Property, unit, and meter identifiers; water-usage readings |
| Select Bankcard | Payment Processing | Merchant-account applications for Subscribers that apply for card processing |
United States
|
Subscriber business and principal contact details submitted with the application |
| OpenStreetMap Foundation | Maps | Map tiles and address geocoding (Nominatim) on public listing pages |
 United Kingdom
|
Listing addresses; visitor IP address and browser data when map tiles load |
| Zillow Group | Real Estate | Rental listing syndication (Zillow Rentals / HotPads feed) and receipt of rental leads, where a Subscriber publishes listings |
United States
|
Listing details and photos; prospect names, contact details, and messages sent through Zillow |
| Apple, Google, and Mozilla push services | Communications | Delivery of browser and device push notifications |
United States
|
Device push tokens and end-to-end encrypted notification payloads (content not readable by the service) |
| Collabora Productivity | Productivity | In-browser document editing (files.lotly.ai) |
United States
|
Document content (operator-uploaded) |
| Customer-connected mailboxes (Microsoft Corporation, Microsoft 365) | When a Subscriber connects a mailbox to the AI Property Manager, Lotly accesses it through that mailbox's own provider. The mailbox provider is chosen by and contracts with the Subscriber, so it is not a Lotly sub-processor; listed here for transparency. |
United States
|
Subscriber mailbox content accessed through the AI Property Manager |
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Summary
27
Total Subprocessors
3
Locations
18
Categories
93%
in United States
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