BMC Helix Subprocessors
BMC Helix provides trial services hosted across regional locations, using third-party subprocessors for hosting, integrations, translation, email delivery, web application firewall, and database/data streaming services.
- Subprocessors
- 9
- Locations
- 3
- Categories
- 5
- Last scanned
| Name | Category | Purpose | Location | Data processed |
|---|---|---|---|---|
| Amazon Web Services | Cloud Infrastructure | Hosting provider for BMC Helix trial environments. |
 United States
|
Customer trial data hosted on AWS infrastructure. |
| Microsoft | Cloud Infrastructure | Hosting provider for BMC Helix trial environments. |
United States
|
Customer trial data hosted on Microsoft infrastructure. |
| Oracle | Cloud Infrastructure | Hosting provider (Oracle Cloud Infrastructure) for BMC Helix trial environments. |
United States
|
Customer trial data hosted on OCI infrastructure. |
| Cloud Infrastructure | Hosting provider (GCP); Google Translate used for on-demand translation of articles within BMC Helix Knowledge Management by ComAround (customer-toggleable feature). |
United States
|
Customer trial data and knowledge article content for translation. | |
| Jitterbit | Integration | Integrations capability provider for BMC Helix iPaaS, powered by Jitterbit. |
United States
|
Integration data processed through BMC Helix iPaaS. |
| Active Solution AB | Consulting | Development partner assisting BMC with resources for development projects with BMC Helix Knowledge Management by ComAround. |
 Sweden
|
Development-related data for BMC Helix Knowledge Management. |
| Sendgrid | Email delivery service for pre-configured email templates and communications from BMC Helix Knowledge Management (customer-toggleable feature). |
United States
|
Communication/email data from knowledge management article voting and feedback. | |
| Cloudflare | Security | Web Application Firewall (WAF) protecting SaaS Helix web applications and APIs from threats including DDoS, bot attacks, API abuse, and vulnerability exploitation. |
United States
|
Web traffic and API request data for Helix SaaS applications. |
| Aiven | Cloud Infrastructure | Manages database services and data streaming services to promote stability across Helix subscription services. |
 Finland
|
Database and data streaming service data for Helix subscription services. |
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