Nova Labs, Inc. d/b/a Helium Subprocessors
Helium provides HeliumOS, a telecom operating system, along with mobile and IoT network services, carrier enablement, and Helium AI features.
- Subprocessors
- 15
- Locations
- 8
- Categories
- 9
- Last scanned
| Name | Category | Purpose | Location | Data processed |
|---|---|---|---|---|
| Railway | Cloud Infrastructure | Hosting of the HeliumOS API, background jobs, and primary database (all Services) |
 United States
|
All categories described in DPA Annex 1 |
| Tigris Data, Inc. | Storage | File storage for invoices, migration files, and record exports (Carrier Enablement Platform) | United States (Virginia California) | Subscriber names, service addresses, and records; call and text records |
| Databricks, Inc. (Neon) | Database | Database for the admin dashboard and saved HeliumAI conversations (HeliumAI; all Services) |
United States
|
Authorized User account data; Customer Data contained in saved HeliumAI conversations |
| Vercel | Cloud Infrastructure | Hosting of the admin dashboard and documentation; storage of support-ticket attachments; AI model routing (all Services; HeliumAI) | United States (content may be cached on Vercel’s global network) | Authorized User IP addresses; support-ticket attachments; content submitted to AI features |
| Amazon Web Services | Cloud Infrastructure | Data lake for usage records; carrier integration relay; encryption key management (all Services) |
United States
|
Call, text, and data usage records; line details sent to carriers |
| Anthropic | AI | AI model processing for HeliumAI and AI features (HeliumAI; Carrier Enablement Platform) |
United States
|
Content submitted to AI features and Customer Data used to answer queries |
| TypeSafe AI, Inc. | AI | Routing of AI queries to the appropriate AI model (HeliumAI; Carrier Enablement Platform) |
United States
|
Content submitted to AI features and query context |
| Resend | Delivery of dashboard and support email (all Services) |
United States
|
Authorized User and support contact names and email addresses; support-ticket correspondence | |
| Sentry | Error Tracking | Error tracking for the admin dashboard (all Services) |
United States
|
Error and request details |
| AppSignal | Monitoring | Error and performance monitoring for the HeliumOS API (all Services) |
 Netherlands
|
Error and request details. Subscriber data fields are removed before transmission. |
| Cloudflare | Cloud Infrastructure | Bot protection for dashboard login and password reset (all Services) | Global network | Visitor IP addresses and browser signals |
| Bouncer Sp. z o.o. | Security | Email address verification for fraud screening (Carrier Enablement Platform) |
 European Union
|
Subscriber email addresses |
| Nikolai Tschacher, trading as ipapi.is | Security | IP address risk and location screening for fraud prevention (Carrier Enablement Platform) |
 Germany
|
Subscriber IP addresses |
| Avalara | Tax | Telecom tax calculation, through November 30, 2026 (Carrier Enablement Platform) |
United States
|
Service addresses and taxed line items |
| CereTax, Inc. | Tax | Telecom tax calculation, from December 1, 2026 (Carrier Enablement Platform) |
United States
|
Service addresses and taxed line items |
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