Global Reward Solutions Subprocessors
Global Reward Solutions is a rewards platform operated by CarltonOne that provides rewards, gift codes, and product fulfillment services to clients and end users.
- Subprocessors
- 5
- Locations
- 3
- Categories
- 4
- Last scanned
| Name | Category | Purpose | Location | Data processed |
|---|---|---|---|---|
| Amazon Web Services ↗ | Cloud Infrastructure | Hybrid-cloud services (compute and storage); storage of replicated backups; on-premises DR landing zone; DNS services |
|
Customer data; replicated backups |
| eStruxture Data Centers ↗ | Cloud Infrastructure | Colocation; houses production environment and primary data center |
|
Customer data; production environment |
| Freshworks | Customer Support | Customer service ticketing solution; manages inbound/outbound communication between CarltonOne and end-user help requests |
|
End-user help request communications |
| HubSpot | CRM | Customer Relationship Management system; manages client-service related communications between CarltonOne and clients |
|
Client-service related communications |
| MicroSourcing | Outsourcing | Outsourced customer call center; Order Processing Coordinators and Customer Service Representatives may access limited customer data for contracted end-user support services |
|
Limited customer data for end-user support services |
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