Gleap Subprocessors
AI customer support that runs itself.
- Subprocessors
- 21
- Locations
- 19
- Categories
- 11
- Last scanned
| Name | Category | Purpose | Location | Data processed |
|---|---|---|---|---|
| DigitalOcean | Cloud Infrastructure | Main cloud provider: application servers, screenshot rendering, production MongoDB database through DigitalOcean Managed Databases | Frankfurt Germany (EU) NYC3 New York (US) by selected region | – |
| Cloudflare | Cloud Infrastructure | File storage for screenshots and attachments uploaded through the widget and dashboard; global delivery and video-call infrastructure | Worldwide | Screenshots and attachments uploaded through the Gleap widget and dashboard |
| Postmark | Transactional email delivery |
 United States
|
– | |
| Firebase | Communications | Push notification delivery (must be manually activated) |
 Ireland
|
– |
| Twilio | Communications | Telephony for the optional Kai Voice phone feature: call routing, audio, SMS one-time codes, call transcripts of teammate and forwarded calls (must be manually activated) | Ireland (Dublin) for EU accounts USA for US accounts | Phone numbers, call audio and transcripts, SMS verification codes |
| Stripe | Payment Processing | Potential future payment provider for customer billing; not currently used |
Ireland
|
– |
| Paddle | Billing | Payment provider for customer billing |
 United Kingdom
|
– |
| New Relic | Monitoring | Application performance monitoring and logging for Gleap's infrastructure | EU (Frankfurt Germany) | Telemetry, which may include request metadata |
| Composio | Integrations | Integration platform powering custom-agent tool connections configured by the customer |
United States
|
– |
| OpenAI | AI | Model serving for optional AI features, including real-time voice sessions for Kai Voice | Ireland (default API endpoint for both regions) | – |
| Anthropic | AI | Optional AI features | Ireland (processing may take place in the US or EU) | – |
| Google AI | AI | LLM processing through the Gemini API | Ireland (server locations USA EU) | – |
| xAI | AI | Grok model serving |
United States
|
– |
| OpenRouter | AI | LLM routing gateway for additional AI models; requests may be processed in the EU, United States, or China |
United States
|
– |
| Mistral AI | AI | LLM processing for Mistral models | France (EU) | – |
| Hangzhou DeepSeek Artificial Intelligence Basic Technology Research Co., Ltd. | AI | Direct API used only as a fallback for DeepSeek models |
 China
|
– |
| MongoDB | Database | Voyage AI embedding and reranking through MongoDB Atlas for knowledge-base content, tickets and messages used in AI search |
United States
|
Knowledge-base content, tickets and messages used in AI search |
| E2B | Developer Tools | Isolated cloud sandboxes in which Kai Code works on repositories the customer has connected |
United States
|
Connected customer repositories |
| Firecrawl | Data Extraction | Crawling customer websites for knowledge-base ingestion and web retrieval for Kai agents |
United States
|
Customer website content |
| TinyFish | Data Extraction | Web search and page retrieval for Kai agents |
United States
|
– |
| Datalab | Data Extraction | Conversion of uploaded documents (PDFs, spreadsheets) to machine-readable text for AI processing |
United States
|
Uploaded documents |
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