Maple Subprocessors
Maple is a Canadian virtual healthcare platform for on-demand consultations with doctors and nurse practitioners. (Description from general knowledge; the page itself has no self-description.)
- Subprocessors
- 16
- Locations
- 2
- Categories
- 12
- Last scanned
| Name | Category | Purpose | Location | Data processed |
|---|---|---|---|---|
| Amazon Web Services (AWS) | Cloud Infrastructure | Datacentre Services |
 Canada
 United States
|
All Maple user data is processed and stored in the AWS Canada Central Region; some AI-feature processing in US East 1 |
| Braze | Email Delivery Services |
United States
|
Name and email address | |
| Delighted | Analytics | NPS Surveys |
United States
|
Name and email address |
| Dr.Bill | Healthcare Billing | Health Card Verification and Provider Billing |
Canada
|
Name, health card number, date of birth, and consult information |
| FirstHx | Healthcare | Medical History Questionnaires |
Canada
|
Deidentified health history questionnaire answers |
| Intercom | Customer Support | Customer Support Platform |
United States
|
Name, email address, phone number, and information about use of Maple; support communications |
| InterFAX | Fax Services | Fax Services |
Canada
|
Name, phone number, certain PHI elements (such as prescriptions) |
| Mailgun | Email Delivery Services |
United States
|
Name and email address | |
| Motive Health | Healthcare Billing | Health Card Verification and Provider Billing |
Canada
|
Name, health card number, date of birth, and consult information |
| Salesforce | CRM | Customer relationship management (CRM) software for Maple's business development |
United States
|
Business names and contact email addresses for partners |
| SendGrid | Email Delivery Services |
United States
|
Name and email address | |
| SRFax | Fax Services | Fax Services |
Canada
|
Name, phone number, certain PHI elements (such as prescriptions) |
| Stripe | Payment Processing | Payment Card Processing |
United States
|
Email address; Stripe may collect name and payment card information directly from users |
| Twilio | Communications | SMS messaging |
United States
|
Phone number |
| Persona | Identity Verification | Identity verification services |
United States
|
Selfie and photo of government ID during verification; redacted after verification |
| Maze | User Feedback | User feedback collection services |
United States
|
IP address of users who provide feedback via the in-app prompt |
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