Dovetail Subprocessors
Dovetail is a customer research and insights platform that helps teams collect, analyze, and act on qualitative customer feedback and user research data.
- Subprocessors
- 20
- Locations
- 7
- Categories
- 16
- Last scanned
| Name | Category | Purpose | Location | Data processed |
|---|---|---|---|---|
| Amazon Web Services ↗ | Cloud Infrastructure | Infrastructure provider for the Dovetail Application |
 United States
 Ireland
 Germany
 France
 Australia
|
All data uploaded to Dovetail is stored and processed with Amazon Web Services |
| Auth0 ↗ | Authentication | Identity provider used to authenticate users of Dovetail services |
United States
|
Email and names of users |
| AssemblyAI ↗ | AI | Video transcription |
United States
Ireland
|
Web application audio files for transcription service |
| Google Cloud Platform ↗ | Cloud Infrastructure | Infrastructure provider used for Dovetail's AI features |
Australia
United States
 European Union
|
Content uploaded to Dovetail may be processed by GCP |
| Anthropic | AI | AI Provider |
United States
|
Content uploaded to Dovetail may be processed by Anthropic |
| Rev ↗ | Transcription | Video transcription for some languages |
United States
Germany
|
Web application audio files for transcription service |
| Stripe ↗ | Payment Processing | Payment processor for billing |
United States
|
Billing data and email addresses |
| Segment ↗ | Analytics | Usage tracking |
United States
|
Usage data and email addresses |
| FullStory ↗ | Analytics | Usage analytics and tracking for free workspaces only |
United States
|
Usage data, IP addresses, and location data |
| Sentry ↗ | Error Tracking | Error tracking |
United States
|
Email and IP addresses |
| Datadog | Monitoring | Error tracking, application logging and platform observability |
United States
|
Email and IP addresses |
| Delighted ↗ | Customer Feedback | Used for NPS surveys |
United States
|
Survey responses for Net Promoter Score and customer experience satisfaction. Email addresses and NPS responses |
| Linear ↗ | Productivity | Ticket tracking for support and engineering teams |
United States
|
Email addresses and screenshots uploaded by customers in support tickets |
| Fivetran ↗ | Data Platform | Reverse ETL vendor for syncing data from data warehouse to third-party tools |
United States
|
IP and email addresses, and workspace metadata |
| Intercom | Customer Support | Used to allow Dovetail customers to raise and track support issues | – | Emails and screenshots |
| HubSpot ↗ | Marketing | Outbound marketing email automation |
United States
|
Email addresses, workspace metadata and workspace usage |
| Salesforce ↗ | CRM | Customer relation management (CRM) |
United States
|
Emails, names of users, and account metadata in a workspace |
| Snowflake ↗ | Data Warehouse | Account Data and analytics on Usage Data |
United States
|
Account Data and Usage Data, including names and email of service users |
| Sequence | Billing | Billing and usage provider |
 United Kingdom
|
Pseudonymized usage for billing, other billing data, email addresses |
| Quarterzip | Customer Support | Support tool |
United States
|
Screen sharing for onboarding and support purposes |
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