Doctena Subprocessors
Online booking, teleconsultation and practice management platform for healthcare practitioners.
- Subprocessors
- 29
- Locations
- 4
- Categories
- 28
- Last scanned
| Name | Category | Purpose | Location | Data processed |
|---|---|---|---|---|
| Amazon Web Services EMEA SARL ↗ | Cloud Infrastructure | Primary production hosting (compute, storage, databases) in eu-central-1 (Frankfurt) |
 European Union
|
patients, practitioners |
| Automat-IT Sp. z o.o. | Cloud Management | AWS reseller and DevOps-as-a-Service partner operating Doctena's AWS environment |
European Union
|
patients, practitioners |
| WPEngine, Inc. | Web Hosting | Managed WordPress hosting for some Doctena websites | US (SCCs) | website visitors |
| Webflow, Inc. | Website Builder | Website builder for Doctena Boost practitioner micro-sites | US (SCCs) | practitioners, website visitors |
| Median.co Inc. (formerly GoNative) | Mobile App Packaging | Builds and packages native iOS and Android shells for Doctena web applications |
European Union
|
patients, practitioners |
| 84codes AB (CloudAMQP) | Messaging | Managed RabbitMQ message broker for inter-service messaging |
European Union
|
patients, practitioners |
| Cloudflare, Inc. | CDN & Security | Edge CDN, WAF, DDoS protection, DNS and static website hosting | Global (EU-localized) | patients, practitioners, website visitors |
| Cloudinary Ltd. | Media Management | Image and video processing, malware scanning and delivery of uploaded content | EU + US (SCCs) | patients, practitioners |
| Mapbox, Inc. | Maps | Interactive maps for practitioner location search | US (SCCs) | website visitors, patients |
| Cronofy Ltd. | Calendar Sync | Bidirectional calendar synchronization with practitioner external calendars |
European Union
|
practitioners |
| Whereby AS | Video Conferencing | End-to-end encrypted video infrastructure for teleconsultations |
European Union
|
patients, practitioners |
| Spryng BV | SMS | SMS gateway for booking validation, reminders and patient communications |
European Union
|
patients |
| Ding Negoce SAS (Prelude) | SMS | Secondary SMS provider for verification codes and appointment messages |
European Union
|
patients, practitioners |
| ActiveCampaign, LLC (Postmark) | Transactional Email | Transactional email delivery (booking confirmations, password resets) | US (SCCs) | patients, practitioners |
| Upland Software, Inc. (Interfax) | Fax Services | Mail-to-fax and fax-to-mail gateway for medical correspondence |
European Union
|
practitioners, patients |
| Stripe Payments Europe Ltd. | Payment Processing | PCI-DSS Level 1 payment processing for in-app paid bookings | EU + US (SCCs) | patients, practitioners |
| GoCardless SAS | Direct Debit | SEPA Direct Debit collection for practitioner subscription payments |
European Union
|
practitioners |
| Zuora, Inc. | Billing | Subscription management and recurring billing for practitioner customers |
European Union
|
practitioners |
| Zendesk International Ltd. | Customer Support | Customer support ticketing for practitioner inquiries | EU + US (SCCs) | practitioners, patients |
| Aircall SAS | Telephony | Cloud telephony for customer support and sales (call metadata and recordings where enabled) |
European Union
|
practitioners |
| CORDNET OÜ (Featurebase) | Product Feedback | Product feedback, feature requests and in-app surveys | EU + US (SCCs) | practitioners, patients, website visitors |
| Dropbox International Unlimited Company | E-signature | Authenticated e-signature for practitioner contracts and DPAs | US (SCCs) | practitioners |
| Digital Data Solutions B.V. (CookieFirst) | Consent Management | Cookie consent management and consent-record archive |
European Union
|
website visitors |
| Typeform SL | Forms | Hosts public intake forms for privacy and complaints |
European Union
|
patients, practitioners, website visitors |
| InnoCraft Ltd. (Matomo) | Analytics | Privacy-friendly web analytics on public websites (opt-in) |
European Union
|
website visitors |
| HubSpot Ireland Ltd. | CRM | CRM, marketing automation and live chat on the marketing website | EU + US (SCCs) | practitioners, website visitors |
| Sendinblue SAS (Brevo) | Email Marketing | Email marketing automation to practitioner prospects and customers |
European Union
|
practitioners |
| Velaris | Customer Success | Customer-success platform for practitioner onboarding and relationships | US (SCCs) | practitioners |
| Datadog, Inc. | Observability | Application performance monitoring, log aggregation and security analytics |
European Union
|
patients, practitioners |
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