Diligent Subprocessors
Diligent provides board management, governance, risk and compliance SaaS software for organizations.
- Subprocessors
- 47
- Locations
- 8
- Categories
- 33
- Last scanned
| Name | Category | Purpose | Location | Data processed |
|---|---|---|---|---|
| Amazon Web Services | Cloud Infrastructure | Hosting for certain Diligent products |
 United States
|
Customer data hosted for certain products |
| Amplitude | Product Analytics | Performance/application monitoring and analytics |
United States
|
Application usage data |
| Boomi | Integration Platform | Connector between other subprocessor systems |
United States
|
Data passed between integrated systems |
| Cloudflare | Security | Security and stability of offerings |
United States
|
Traffic and request data |
| DocuSign | E-Signature | Execution of purchases or other documents |
United States
|
Contract and signatory data |
| FinancialForce.com | Customer Support Software | Customer support provision |
United States
|
Support request data |
| Gainsight | Customer Success Platform | Customer support provision |
United States
|
Customer account data |
| Cloud Infrastructure | Hosting for Manzama, News Analytics, Diligent Governance Intelligence and similar products (optional, can be turned off) |
United States
|
Product content data | |
| Marketo | Marketing Automation | Distribution of product updates and communications |
United States
|
Contact and communications data |
| Microsoft Azure | Cloud Infrastructure | Hosting for certain offerings, including Diligent Community |
United States
|
Community and offering data |
| NetSuite | ERP and Billing | Customer support and billing |
United States
|
Billing and customer account data |
| OwnBackup | Backup | Backup of customer information and training details |
United States
|
Customer information and training records |
| Pendo.io | In-App Analytics | In-application notifications; performance and application analytics |
United States
|
Usage and in-app interaction data |
| RingCentral | Communications | Customer support provision |
United States
|
Call and contact data |
| Salesforce | CRM | Customer support and dashboards/reports on Diligent operations |
United States
|
Customer support and operational data |
| SendGrid | Distribution of product updates and in-product communications |
United States
|
Email addresses and message content | |
| Thought Industries | Learning Platform | Online learning portal (Academy) |
United States
|
Learner account and course data |
| Twilio | Communications | Service communications and two-factor authentication |
United States
|
Phone numbers and message data |
| Gong | Call Recording | Video and call recording |
United States
|
Call recordings |
| Snowflake | Data Warehouse | Cloud data storage for curated Market Intelligence data sets and financial reporting |
United States
|
Curated data sets and account financial data |
| Y Meadows | Customer Support Software | Customer communications and documentation for support requests |
United States
|
Support request data |
| Microsoft Dynamics 365 | CRM | Customer support provision |
United States
|
Support request data |
| Intercom | Customer Messaging | Support communications and associated documentation |
 Ireland
|
Support communications |
| Pivot Tree | Hosting | Hosting for the iCompass offering |
 Canada
|
iCompass offering data |
| VPS Services | Professional Services | Consulting and set-up services |
United States
|
Limited project data |
| Salesforce.com Canada | CRM | Hosting services for customer support and Community |
Canada
|
Support and community data |
| Heroku | Cloud Hosting | Hosting for ScriptHub and hosting services |
United States
|
Application data |
| Evenly Odd (Knack) | No-Code Platform | Hosting for Inspirations (Analytic Ideas) |
United States
|
Analytics application data |
| Acolad | Translation Services | Translation services |
United States
|
Document content for translation |
| AnswerNet | Call Center | Call center services |
United States
|
Caller and contact data |
| Hostkey | Cloud Hosting | Alternate cloud hosting location for Third Party Manager |
 Netherlands
|
Third Party Manager data |
| Nine Internet Solution | Web Hosting | Web hosting |
 Switzerland
|
Website data |
| SubHub | Hosting | Hosting services |
 United Kingdom
|
Hosted service data |
| Less Annoying Software | CRM | CRM for sales management and enablement |
United States
|
Sales contact data |
| Mailchimp | Email Marketing | Outbound email marketing |
United States
|
Contact and email data |
| Monday.com | Project Management | Management of support tickets and delivery of data |
United States
|
Support ticket data |
| HubSpot | CRM | Sales and provision of customer support |
Ireland
|
Contact and support data |
| OneSchema | Data Import | Connector between systems, including CSV importer |
United States
|
Imported CSV and file data |
| Sophos | Security | Security and stability of offerings |
United Kingdom
|
Security telemetry |
| Merge | HR Integration | HR systems integration with Vault Platform offerings |
United States
|
HR system data |
| Crisp | In-App Chat | In-application chat for clients |
 France
|
Chat messages |
| Product Fruits | In-App Product Tours | In-application product tours, announcements and user evaluations (NPS) |
 Czechia
|
User evaluation and interaction data |
| Atlassian | Product Planning | Product planning and scheduling (Jira) |
United States
|
Product planning data |
| Mistral AI | AI | AI capabilities for document analysis feature |
France
|
Documents submitted for analysis |
| OpenAI | AI | AI capabilities for in-application features (client choice, except document analysis) |
Ireland
|
In-application AI inputs (client choice) |
| Google Ireland | AI | AI capabilities for in-application features (client choice, except document analysis) |
Ireland
|
In-application AI inputs (client choice) |
| AIBY | AI | AI capabilities for in-application features (client choice, except document analysis) |
United States
|
In-application AI inputs (client choice) |
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