Click4Assistance Ltd Subprocessors
Live chat and customer engagement platform for contact centres and websites.
- Subprocessors
- 12
- Locations
- 3
- Categories
- 9
- Last scanned
| Name | Category | Purpose | Location | Data processed |
|---|---|---|---|---|
| Hyve Managed Hosting | Managed Hosting | Managed hosting and infrastructure management services for the production environment |
 United Kingdom
|
Infrastructure configuration data (no access to production application data) |
| Microsoft | Cloud Infrastructure | Email relay (M365), Azure hosting and storage, Dynamics 365 CRM, and optional customer Azure tenant SSO |
United Kingdom
|
Relayed platform emails, transferred files, production backups, infrastructure configuration, chat and customer records |
| Twilio | Communications | Communications platform for WhatsApp, SMS and Click2Call |
 United States
|
WhatsApp and SMS content, telephone numbers and names |
| Xirsys LLC | Communications | Real-time communications (STUN / TURN) for video chat |
United States
|
IP addresses |
| OpenAI | AI | Generative AI API services for AI-generated responses and chatbot functionality |
United States
|
User inputs and prompts, chatbot conversation content and generated responses |
| Meta Platforms, Inc. | Communications | Meta Business Messaging for Facebook Messenger and WhatsApp integrations |
United States
|
Messages and profile information provided through Facebook Messenger and WhatsApp |
| Okta | Security | Single sign-on through the client's own Okta tenant (optional) | Customer-defined | User identity information such as name, email address and username |
| Salesforce | CRM | Recording chat interactions in the client's own Salesforce environment (optional) | Customer-defined | Chat transcripts, customer contact information and agent details |
| Clearbooks | Finance | Online bookkeeping, accounting, invoicing and financial record management |
United Kingdom
|
Business financial records, client invoices and transaction data |
| Access Paysuite (formerly SmartDebit) | Payment Processing | Direct debit mandate management and collection of recurring payments |
United Kingdom
|
Customer names, contact details and bank account details |
| Your Business Voice | Communications | Out-of-hours call answering, taking messages and routing calls |
United Kingdom
|
Caller name, telephone number and information given during calls |
| Simply Mail Solutions (FutureSpam) | Email Security | Email filtering, spam, phishing and malware blocking |
United Kingdom
|
Sender and recipient email addresses, headers and message content |
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