CandorDesk Subprocessors
CandorDesk builds an AI customer-service assistant for online stores that answers shopper questions from approved content and hands off to human agents.
- Subprocessors
- 13
- Locations
- 2
- Categories
- 11
- Last scanned
| Name | Category | Purpose | Location | Data processed |
|---|---|---|---|---|
| Anthropic | AI Model Provider | Generates assistant replies (Claude), the primary model | Not stated | The visitor's message, retrieved passages from approved content, and recent conversation turns |
| OpenAI | AI Model Provider | Embeddings for semantic retrieval; second model that generates replies when Claude fails | Not stated | Store and knowledge-base text, customer messages, and reply context |
| Voyage AI | AI Infrastructure | Reranking, as an alternative to Cohere (optional, when configured) | Not stated | Same as the retrieval and reply data above |
| Cohere | AI Infrastructure | Second-stage reranking of retrieved passages (optional, when configured) | Not stated | The visitor's question and candidate passages |
| Stripe | Payment Processing | Subscription and credit payments | Not stated | Billing email, plan and payment details |
| Sentry | Error Monitoring | Error monitoring | Not stated | Stack traces and request metadata |
| Twilio | Communications | WhatsApp channel delivery (optional) | Not stated | Message contents and the customer's phone number, for that channel only |
| Shopify | E-commerce Platform | Order and customer lookups for merchants who connect their store (optional) | Not stated | Order status, fulfilment and the customer record behind an order, read-only |
| Slack | Collaboration | Escalation handoff, when connected (optional) | Not stated | Conversation transcript and contact details routed to them |
| Zendesk | Customer Support | Escalation handoff and contact sync, when connected (optional) | Not stated | Conversation transcript and contact details routed to them |
| HubSpot | CRM | Escalation handoff and contact sync, when connected (optional) | Not stated | Conversation transcript and contact details routed to them |
| Resend | Verification codes, escalation notifications and receipts |
 United States
|
Recipient address and message body | |
| Enzu Inc. | Cloud Hosting | Runs the application and the Postgres database that stores all workspace data |
United States
|
Everything in the customer workspace |
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