CallRail Subprocessors
CallRail is a call tracking and conversation analytics platform that helps businesses track, record, and analyze phone calls and communications.
- Subprocessors
- 13
- Locations
- 1
- Categories
- 7
- Last scanned
| Name | Category | Purpose | Location | Data processed |
|---|---|---|---|---|
| Amazon Web Services | Cloud Infrastructure | Customer data storage and application hosting. |
 United States
|
Personal data contained in communications customers send or receive through CallRail’s services. |
| AssemblyAI | AI | Provides speech to text transcriptions and AI services. |
United States
|
Personal data contained in call recordings for calls that customers place or receive through CallRail’s services. |
| Bandwidth | Communications | Provide call and text message communications through the CallRail platform via the publicly-switched telephone network (PTSN). |
United States
|
Personal data contained in communications customers send or receive through CallRail’s services. |
| ElevenLabs | AI | Text-to-Speech (TTS) generation for AI Voice Agent features. Provides realistic AI voices to make conversations with callers feel more natural. |
United States
|
Personal data contained in communications customers send or receive through CallRail’s services. |
| Firebase | Cloud Infrastructure | Deliver real-time notifications of communications through the CallRail platform to customers' mobile devices. |
United States
|
Personal data contained in communications customers send or receive through CallRail’s services. |
| Google AI | AI | Provides artificial intelligence (AI) services that analyze customer website URLs and, when available, conversation transcripts. This analysis generates automated business profile summaries, which may include a company overview, target customers, services offered, and FAQs. |
United States
|
Personal data contained in call transcripts. |
| Mailgun | Delivers notifications and reports via email. |
United States
|
Personal data contained in communications customers send or receive through CallRail’s services. | |
| OpenAI | AI | Provide CallRail business customers and/or their customers the ability to speak to an AI Voice Agent to get assistance. |
United States
|
Personal data contained in phone conversations or communications customers send or receive through CallRail’s AI Voice Agent services. |
| Rime | AI | Text-to-Speech (TTS) generation for AI Voice Agent features. Provides realistic AI voices to make conversations with callers feel more natural. |
United States
|
Personal data contained in communications customers send or receive through CallRail’s services. |
| Salesforce | CRM | Cloud-based customer relationship management. |
United States
|
Account details and contact information. |
| Twilio | Communications | Provide call and text message communications through the CallRail platform via the publicly-switched telephone network (PTSN) and the CallRail in-browser softphone. |
United States
|
Personal data contained in communications customers send or receive through CallRail’s services. |
| Zendesk | Customer Support | Used for providing cloud-based customer support services. |
United States
|
Account details and support inquiries. |
| Zuora | Billing | Billing and payment processing. |
United States
|
Accounting billing detail and payment information. |
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