Callab AI Subprocessors

Human-centered AI for contact centers.

AI / Contact Center SaaS callab.ai
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Subprocessors
12
Categories
9
Last scanned

12 subprocessors

Name Category Purpose Location Data processed
Amazon Web Services ✓ Cloud Infrastructure Hosts production backend infrastructure (app servers, databases, object storage, logs, backups) and stores substantially all data processed by the application. – Customer account data (profiles, hashed credentials, workspace info, roles), customer-generated content, operational data (logs, audit trails, backups, metrics), internal data supporting service delivery (configs, IaC state, secrets in Secrets Manager/KMS, CI/CD artifacts), end-user PII.
Anthropic ✓ AI Provides Claude API for LLM features; user prompts and model responses temporarily stored in backend logs for up to 7 days. – User prompts (inputs) and model responses (outputs); account and billing metadata (organization name, admin contact, API usage metrics, invoices); trust and safety classifier scores.
Cloudflare ✓ Cloud Infrastructure Provides CDN, DNS, WAF, and DDoS protection in front of the application. – Request and connection metadata (IPs, user agents, URLs, headers, TLS handshake data, geolocation); temporarily cached static assets; WAF/bot management event data; DNS records.
Datadog ✓ Monitoring Ingests application logs, APM traces, infrastructure metrics, and error events from backend services. – Observability data containing PII including end-user IP addresses, user identifiers and email addresses in log lines and stack traces, request metadata, user-agent strings, authentication session context.
GitLab ✓ Developer Tools Stores source code, Git history, CI/CD configs, job logs, build artifacts, container images and packages, issue trackers, wikis, developer account info, and integration/webhook configs. – Source code (proprietary logic, IaC, internal tooling), CI/CD configs, job logs, build artifacts, container images, packages, issue trackers, wikis, developer account info, integration/webhook configs.
Linear ✓ Productivity Issue tracking and project management platform. – Issues, bug reports, feature requests, project plans, roadmaps, discussion threads; internal documentation, comments, attachments; user account information (names, work email addresses, authentication metadata); integration configurations.
OpenAI ✓ AI Used via API to power LLM features, receiving prompts, input content, context, and model outputs. – Prompts, input content, context, model outputs, user-generated content and PII submitted through prompts; account and billing metadata (org name, admin contacts, usage metrics, invoices).
PostHog ✓ Analytics Product analytics and user behavior tracking platform. – Usage events (page views, clicks, custom events), user/session identifiers (internal IDs, emails, user properties), device and connection metadata (IP, user agent, browser/OS, geolocation, referrer), optional session recordings and heatmaps, feature flag configs, A/B experiment and cohort data, internal team account info.
Resend ✓ Email Transactional email delivery service for account and product-related emails. – Recipient email addresses and user identifiers, email content (subjects, bodies, attachments), delivery metadata (timestamps, status, bounces, opens, clicks, errors), email templates and sender configs.
Slack ✓ Communications Internal team communication and collaboration platform. – DMs, channel conversations, threads, huddle/call transcripts, shared files and attachments, integration data from connected tools, internal team account info, workspace configs, channel membership, audit logs.
Stripe ✓ Payment Processing Payment processor for billing, subscriptions, and transactions. – End-customer payment info (card numbers, expiration, CVC, bank details, billing addresses), customer records, subscription/invoice/payment/refund/dispute history, tax and regulatory info, transaction metadata, internal team account info.
Twilio ✓ Communications Communications platform for voice calling and phone number provisioning. – Provisioned numbers with ownership info, end-user caller/recipient numbers, call metadata (timestamps, duration, routing, carrier, delivery status), optional recordings and transcripts, account configs, API keys, internal team account info.

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