Apollo EMS Subprocessors
Apollo EMS is event medical operations software built in Australia, operated by Apollo Health Group Pty Ltd. It processes customer tenant data on behalf of customer organisations and uses third-party providers to operate, secure, support, deliver, and improve the service.
- Subprocessors
- 13
- Categories
- 10
- Last scanned
| Name | Category | Purpose | Location | Data processed |
|---|---|---|---|---|
| Amazon Web Services | Cloud Infrastructure | Hosting, database storage, object storage, email delivery, queues, logs, secrets, backups, file delivery, video processing, and AI-assisted case summaries via Amazon Bedrock where enabled | – | Customer tenant data, account data, clinical records, rostering data, incident data, uploaded files, email content, logs, diagnostics, secrets, backups, video attachments, and case-summary prompt/Amazon Bedrock model response data |
| Cloudflare | Cloud Infrastructure | DNS, traffic routing, security, bot protection, contact form protection, and certificate validation support | – | IP addresses, request metadata, browser and device information, challenge tokens, and limited interaction metadata |
| Sentry | Error Tracking | Error monitoring, performance monitoring, session replay, diagnostics | – | User identifiers, email addresses, IP addresses, device and browser details, URLs, errors, stack traces, API or request metadata, console output, and limited session replay context |
| Cloud Infrastructure | Address autocomplete, Android push notifications, fonts, public website analytics, mobile app distribution, website analytics, and web font delivery | – | Address search input, selected place details, approximate location data, push tokens, push notification metadata and content, IP addresses, browser/device data, website analytics events, app distribution metadata, and font request metadata | |
| Apple | Technology | iOS push notifications, Live Activities, and mobile app distribution | – | Device push tokens, push notification metadata and content, app distribution metadata, and device/platform information |
| Twilio | Communications | SMS notifications, SMS fallback, bulk SMS, and SMS-based verification where used | – | Phone numbers, SMS message content, verification metadata, delivery status, timestamps, and related account metadata |
| Stripe | Payment Processing | Subscription management, invoices, payments, billing portal access, and payment status | – | Billing contacts, organisation details, subscription details, invoice records, payment status, Stripe customer IDs, and payment details entered directly into Stripe |
| Xero | Accounting | Payroll, accounting, earnings rate, payroll calendar, employee, client, and timesheet synchronisation | – | Organisation connection details, Xero tenant identifiers, employee names and email addresses, employee IDs, earnings rates, payroll calendars, timesheet hours, payroll line details, client billing references, and sync logs |
| Slack | Communications | Event and shift notifications and Slack actions | – | Slack workspace identifiers, access tokens, channel IDs, event and shift details, staff names and email addresses and EOI interaction data |
| Mapbox | Maps | Map rendering for addresses, CAD, event maps, telematics, and other geospatial workflows | – | IP addresses, browser/device data, map tile requests, map viewport data, coordinates, and location-related operational context shown on maps |
| OpenAI | AI | AI-assisted document parsing for drug protocol PDF import where enabled | – | Extracted PDF text, prompts, model responses and related processing metadata |
| MXroute | Hosted email domains, mailbox management, IMAP/SMTP hosting, webmail access | – | Domain names, mailbox addresses, forwarder addresses, mailbox credentials or provisioning metadata, email headers, email content, attachments, delivery metadata, and webmail access metadata | |
| Internet Security Research Group / Let's Encrypt | Security | TLS certificate issuance and renewal | – | Domain names, certificate validation metadata, and technical connection metadata |
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