Accurx Subprocessors
Secure clinical messaging, video consultation and AI note-taking platform for NHS and healthcare teams.
- Subprocessors
- 13
- Locations
- 5
- Categories
- 11
- Last scanned
| Name | Category | Purpose | Location | Data processed |
|---|---|---|---|---|
| Tandem Health AB ↗ | AI Transcription | Accurx Scribe clinical note transcription (Tandem Health uses ElevenLabs for audio transcription) | EEA | Consultation audio and patient information |
| Microsoft Azure (incl. Azure AI Foundry) ↗ | Cloud Infrastructure | Secure hosting and processing of platform and patient data; AI Foundry for AI features | UK (Azure) EEA (AI Foundry) | Patient data and platform data |
| FireText Communications Ltd ↗ | SMS Messaging | SMS gateway for messages sent to patients |
 United Kingdom
|
Patient phone numbers and message content |
| BT Ltd ↗ | SMS Messaging | SMS gateway for messages sent to patients |
United Kingdom
EEA
|
Patient phone numbers and message content |
| Vonage ↗ | Voice & SMS Communications | SMS gateway and secure voice calls between staff and patients |
United Kingdom
EEA
|
Phone numbers and call technical logs (no call content recorded) |
| NHS Mail ↗ | Secure email between healthcare professionals (accuMail) |
United Kingdom
|
Email content sent via accuMail | |
| Whereby Ltd. ↗ | Video Conferencing | Video consultations between healthcare staff and patients | EEA | Video call technical logs (no content retained) |
| SendGrid Inc. ↗ | Automated account emails to Accurx staff users | EEA | Staff email addresses | |
| Intercom ↗ | Customer Support | Live chat, phone and email with users, including data subject rights requests and support |
EEA
 United States
|
User and support conversation data |
| ActiveCampaign ↗ | Email Marketing | Mass emails to users about product changes | EEA | User contact details (no patient data) |
| TeamViewer UK Ltd. ↗ | Remote Support | Remote screen viewing for technical support, only with user permission | EEA | Screen content visible during support sessions (not retained) |
| Aircall SAS ↗ | Telephony | Cloud calling system integrated with Intercom for support calls | EEA | Call handling and support call data |
| Google LLC ↗ | Productivity | Email provider for @accurx.com addresses | EEA | Email correspondence |
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