Zoom Video Communications, Inc. Subprocessors

zoom.us Last scanned: Feb 9, 2026 View source page →

Communications

Zoom is a leading platform for video conferencing and online meetings, providing a seamless communication experience for businesses and individuals.

Subprocessors 23 Data Flow Change History 2 Insights View Companies Using Zoom 310

Name	Category	Purpose	Country	Data Processed
Amazon Web Services ↗ DPA PP	Cloud Infrastructure	Cloud Service Provider	Australia, Brazil, Canada, Europe, India, Japan, Singapore, Taiwan, United States	Real-time meeting and webinar traffic, Meeting and call recordings (if saved to the cloud by Customer), Transcriptions of meeting or call recordings (if meeting recorded and saved to the cloud by Customer), Uploaded files, Customer Content and context for AI processing if AI features are enabled
Anthropic ↗ PP	AI	Intelligent Features Service Provider	United States	Customer Content and context
Apple ↗	Communications	Send push notifications on iOS phones. Customers can choose not to use this service.	United States	Chat Message Notification, SMS Message Notification, PBX (Phone Call) Message Notification
Cloudflare ↗ PP	Cloud Infrastructure	Content Delivery Network	North America, Latin America, Europe, Middle East, Africa, Asia and Oceania.	Meeting and call recordings (if saved to the cloud by Customer), Transcriptions of meeting or call recordings (if meeting recorded and saved to the cloud by Customer), Uploaded files
Eleven Labs Inc. ↗ PP	AI	Intelligent Features Service Provider (Text to Speech, Voice Cloning, Dubbing)	United States, European Union	Audio files
Google Cloud Platform ↗ PP	Cloud Infrastructure	Cloud Service Provider, Intelligent Features Service Provider	United States, European Union, Uruguay, Chile, Taiwan, Japan and Singapore	Real-time meeting and webinar traffic, Customer Content and context for AI processing if AI features are enabled
Google Firebase ↗ PP	Cloud Infrastructure	Send push notifications on Android phones. Customers can choose not to use this service.	United States	Chat Message Notification, SMS Message Notification, PBX (Phone Call) Message Notification
MaestroQA PP	Customer Support	Support Quality Assurance	Ireland, United States	Support related Communications Content such as cloud recordings or in-meeting chat transcripts may be shared with MaestroQA but only if Customer chooses to provide it directly to a Zoom support agent through a support interaction.
Microsoft ↗ PP	Cloud Infrastructure	Cloud Service Provider.	Switzerland	Real-time meeting and webinar traffic, Meeting and call recordings (if saved to the cloud by Customer), Transcriptions of meeting or call recordings (if meeting recorded and saved to the cloud by Customer), Uploaded files
MongoDB ↗ PP	Database	Developer Database Platform	United States	Customer Metadata, Applications Logs
OneTrust ↗ PP	Privacy	Data Subject Requests Portal, Cookie Preference Center	United States	Name, Email address, Account type, Country, IP address, DSAR reports, User cookie preferences
OpenAI ↗ PP	AI	Intelligent Features Service Provider	United States, European Union	OpenAI may process the following data if AI features are enabled: Customer Content and context
Oracle ↗ DPA	Cloud Infrastructure	Cloud Service Provider	Mexico, United States	Real-time meeting and webinar traffic, Meeting and call recordings address, Transcriptions of meeting or call recordings
Perplexity ↗ PP	AI	Intelligent Features Service Provider	United States	Perplexity may process the following data if AI features are enabled: Customer Content and context
Qualtrics ↗ PP	Analytics	Feedback, Reviews, and Survey Responses	Germany, United States	If a customer chooses to provide feedback, reviews, or survey responses to Zoom, then Qualtrics may process: Email address, IP address, Account information, Customer Content or any data the customer chooses to provide in the feedback, survey, or review
Sendbird ↗ PP	Communications	Chat Functionality for Workvivo Customers (Optional)	European Union, United States	If a customer chooses to use the Chat functionality in Workvivo, then Sendbird may process: User name, Workvivo ID, Customer Content or any data the Customer chooses to submit via the Chat functionality
SendSafely ↗	Security	Encrypted file transfer service	United States	Communications Content such as attachments may be shared with SendSafely but only if Customer chooses to provide it directly to a Zoom support agent through a support interaction.
ServiceNow ↗	Customer Support	Cloud-based Customer Service Platform	Germany, United States	Communications Content such as cloud recordings or in-meeting chat transcripts may be shared with ServiceNow but only if Customer chooses to provide it directly to a Zoom support agent through a support interaction.
Suki AI ↗ PP	AI	Intelligent Features Service Provider	United States	Suki may process the following data if the AI Clinical Notes feature is enabled: Customer Content and context
Sumit-AI ↗ PP	AI	AI Speech, Speech-to-Text service	Europe	Speech-to-Text feature converts audio to text from a range of sources, including microphones and audio files.
TaskUS ↗	Outsourcing	Support Providers	Philippines, Croatia	Communications Content such as cloud recordings or in-meeting chat transcripts may be shared with TaskUS but only if Customer chooses to provide it directly to a Zoom support agent through a support interaction.
Twilio ↗ DPA	Communications	Notifications	United States, European Union	For notifications from Zoom such as those related to the services, phone authentication, meeting invites, meeting summaries and requests to enable AI features, Twilio may process the following data: Name, Email address, Phone number, Meeting or webinar subject, Meeting/webinar ID, Meeting date and start time, Meeting summary
Stripe ↗ PP	Payment Processing	Payment Processing	United States	Payment and transaction information such as name, email, bank account details, payment card details, date/time/amount of transaction, and merchant name.