SubProcessorsVIPRE Security Group Subprocessors
Security
VIPRE provides cybersecurity solutions for both home and business, focusing on malware protection, email security, and user training.
| Name | Category | Purpose | Country | Data Processed |
|---|---|---|---|---|
| Zendesk ↗ DPA | Customer Support | Management of Support Tickets, Assistance with technical support |  EU |
name, email address, attachments to tickets |
| VIPRE Security Limited | Security | Stores meta data/log data of emails for VIPRE EMAIL Security |  UK |
- |
| Mercatus Ltd | Customer Support | Performing troubleshooting for VIPRE Services, Handling online tickets, inbound calls, chats, and emails | EU |
- |
| VIPRE Security Group, Inc DPA | Security | Performing troubleshooting for VIPRE Services, Handling online tickets, inbound calls, chats, and emails |  United States |
- |
| VIPRE Security Group Philippines, Inc | Security | Performing troubleshooting for VIPRE Services, Handling online tickets, inbound calls, chats, and emails |  Philippines |
- |
| Usersnap GmbH | Customer Feedback | Submission of customer/user feedback for product or beta feedback, bug reports, and ideas |  Austria |
user’s email address, location of IP, OS, browser version, screen size |
| Amazon Web Services ↗ | Cloud Infrastructure | Supports email security and management services, including inbound and outbound email scanning |  Germany |
- |
| ThreatTrack Security, Inc. DPA | Security | To analyse data to improve the spam filtering services provided by VIPRE | United States |
Metadata and email content of false positive and false negatives |
| ThreatTrack Security, Philippines, Inc | Security | To analyse data to improve the spam filtering services provided by VIPRE | Philippines |
Metadata and email content of false positive and false negatives |
| Intermedia | Cloud Infrastructure | Host Systems & Emails, Portal Access | EU |
- |
| Inspired eLearning LLC DPA | Education | System Provisioning, Customer onboarding and set-up of the service | US, Germany | - |
| Zscaler | Security | Filtering of Web Access requests and enforcement of policies | EU |
IP Address, User Name, email address of User, logs |
| Censornet | Security | Filtering of Web Access requests and enforcement of policies | EU |
IP Address, User Name, email address of User, logs |
| Sonian/Barracuda | Cloud Infrastructure | Long term storage of emails/user access | EU |
- |
| The Electric Mail Company | Cloud Infrastructure | Long term storage of emails/user access |  Canada |
- |
| Logiva A/S | Cloud Infrastructure | Provisioning of a system mailbox designed to retrieve emails from Digital Post 3.0 | DK | - |
| Ebryx, Unipessoal LDA | Security | Performing troubleshooting for VIPRE Services, Provision of Managed Security Service | EU, Pakistan | Name, email address, IP address, login name, device name |
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Summary
17
Total Subprocessors
9
Countries
5
Categories
41%
in EU
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Subprocessors by Category
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