SubProcessorsProphix Subprocessors
SaaS
Prophix delivers value to 3,000+ customers around the world with a focus on security, compliance, and trust in cloud services.
| Name | Category | Purpose | Country | Data Processed |
|---|---|---|---|---|
| Amazon Web Services ↗ DPA | Cloud Infrastructure | Secure cloud infrastructure controlled by Prophix for the delivery of Prophix Cloud Services to all customers. | USA, UK, EU, Canada, Australia, Singapore, Brazil | Data remains in the selected region based on customer location. |
| Datadog ↗ | Monitoring | Used by the cloud operations team to monitor and receive alerts for all cloud infrastructure related resources and events. |  USA |
- |
| Microsoft ↗ | Productivity | Microsoft 365 productivity applications (e-mail, secure file sharing, online meetings) are used when communicating with customers as required. | USA, Canada | - |
| Zendesk ↗ | Customer Support | Zendesk is used for product technical support ticket management and powering the help center knowledgebase. | USA |
- |
| Atlassian ↗ | Productivity | Used to notify customers of upcoming maintenance events or incidents. | USA |
- |
| ChurnZero ↗ | Customer Success | Used as a Customer Success Management solution to proactively manage customer lifecycle activities. | USA |
Prophix user contact details and usage information. |
| Base ↗ | Community | Optional service that hosts the Prophix Red Carpet Community and Rewards Program. | USA |
- |
| Pendo ↗ | Analytics | Used to provide services to improve customer experience, including in-app product training, new user onboarding content, and analytics and feedback for product improvements. | USA |
- |
| Skilljar ↗ | Education | Optional service that powers Prophix Academy for delivering online product training. | USA |
- |
| Prophix Australia Pty Ltd | HR | Support and maintenance services for regional customers |  Australia |
- |
| Prophix Europe ApS | HR | Support and maintenance services for regional customers |  Denmark |
- |
| Prophix UK Limited | HR | Support and maintenance services for regional customers |  United Kingdom |
- |
| Prophix South America Services De Informatica Ltda. | HR | Support and maintenance services for regional customers |  Brazil |
- |
| Sigma Conso SRL/BV | HR | Support and maintenance services for regional customers |  Belgium |
- |
| Sigma Conso Portugal Unipessoal Lda | HR | Support and maintenance services for regional customers |  Portugal |
- |
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Summary
15
Total Subprocessors
10
Countries
9
Categories
60%
in United States
Subprocessors by Country
Subprocessors by Category
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