SubProcessorsIntercom Subprocessors
SaaS
Intercom provides a customer messaging platform that helps businesses communicate with their customers through various channels.
| Name | Category | Purpose | Country | Data Processed |
|---|---|---|---|---|
| Amazon Web Services ↗ | Cloud Infrastructure | Hosting, storage and processing (including AI processing) of Customer Data | USA or EU dependent upon customer's selected region | Customer Data |
| OpenAI ↗ | AI | AI processing | USA or EU dependent upon customer's selected region | Customer Data |
| Mailgun Technologies ↗ | Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services |  USA |
Email data | |
| Message Systems ↗ | Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services | USA |
Email data | |
| Snowflake ↗ | Data Warehouse | Data warehouse services and processing (including AI processing) | USA or EU dependent upon customer's selected region | Data storage and processing |
| PlanetScale ↗ | Database | Database storage and caching | USA or EU dependent upon customer's selected region | Database data |
| Twilio ↗ | Communications | SMS and Phone functionality | USA |
Communication data |
| Cloudflare ↗ | Cloud Infrastructure | Provides Transport Layer Security (“TLS”) protection for customers using a custom domain to host their Intercom Articles | USA |
Security data |
| Microsoft ↗ | Cloud Infrastructure | Provides EU hosted AI Products by utilizing Azure OpenAI Service | USA or EU dependent upon customer's selected region | AI data |
| Anthropic ↗ | AI | Provides large language model processing via APIs for customers using Intercom’s AI Products | USA |
AI data |
| Google ↗ | Cloud Infrastructure | Provides AI processing | USA or EU dependent upon customer's selected region | AI data |
| Eleven Labs ↗ | AI | AI Processing (text to speech) | USA or EU dependent upon customer's selected region | Text data |
| Ably ↗ | Communications | Message delivery service | USA, EU or Australia dependent upon customers selected region | Message data |
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Summary
13
Total Subprocessors
3
Countries
6
Categories
54%
in USA or EU dependent upon customer's selected region
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